Junior Account Manager
Mannai Trading Co.
Total years of experience :13 years, 3 Months
Promote HP Computing Products and Solutions in the Corporate, small, Business client area.
Scan market identifying and developing customers.
Respond to clients introducing appropriate products that meet requirement.
Prepare estimates and quotations, handle enquiries and tenders.
Follow up material submittals ensuring they are in compliance with specifications.
Obtain information about competitors’ products and prices.
Attend and solving customer complaints.
Forecast monthly quarterly and annual sales revenue.
Develop pricing schedules & rates and negotiate with partners & principals.
Provide presales support following a “solution approach” to reseller channel with primary focus on Security.
Any other related tasks that would be assigned or deemed necessary by the Company's Management.
Keep up with Vendor technological trends and products as well as sales and presales certifications to ensure a high level of technological awareness and understanding. This includes holding and maintaining the necessary certificates for Mannai to meet Vendor requirements.
Work closely with the sales team on proposals and pitches for business.
Work closely with customers to understand and capture requirements and
devise effective solutions.
Ensure understanding of Vendor operations and works to support the
operational side of the business.
Replying to customers following requests for information and proposal requests.
Preparation of presentations and presenting to customers products or services
with all their values and advantages.
Coordination and organization of demand generating activities like tradeshows,
events or customer workshops.
Ensure that customers are aware, informed and trained on Vendor technologies
and products.
Ensure that the assigned products meet the sales, profitability, stock and other
KPIs of both the company and the related Vendors.
Provide regular updates on sales and stock forecasts in alignment with
company and Vendor requirements.
Align with the Vendors to create and realize pricing and marketing activities. In
alignment with Vendor finalizes, understands targets and plans short term and
long term budgets.
Create, lead and drive related marketing, sales and educational activities both
physical and digital on a regular basis. Coordination of and organization of
demand generating activities like tradeshows, events or customer workshops.
Ensure that pricing of related products within the company, including the
company’s e-commerce is correct.
Roles and responsibilities:
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage staff, preparing work schedules and assigning specific duties
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Facilitate the communication process for implementing the plan ensuring
• appropriate escalation procedures are followed with respect to potential
• operational risks
• Regular audits to improve communication standards
• Incident management - Managing high and critical Incidents to ensure timely completion. Managing user escalation. Overseeing all Incidents and user service requests for timely completion.
APC by Schneider Electric: - 1 March 2009 to till date
Global Leader in manufacturing Power Systems like UPS, Inverters & Data Centers.
Roles & Responsibilities: • Desktop and Laptop maintaining and troubleshooting.
• Software installation and configuration.
• Responsible for chats and emails and answering incoming telephone calls incidents and prioritizing customer's support needs.
• Provide 1st and 2nd level support on APC's power protection solutions, software and accessories.
• Providing post-sales electronic support to APC customers located in North America (US and Canada)
• Currently working as Technical Support Engineer (Senior Executive) L2 - Business Team for North American region in Schneider Electric Bangalore. From 02 March 2009 to till date.
• Started as L1- Technical Support Engineer in APC by Schneider Electric Ltd under Rolex logistics Pvt ltd, Bangalore for ISB region since 8 March- 2007 to 23 April 2008.
• Latter worked as Channel sales representative in APC by Schneider Electric Ltd under Rolex Logistics Pvt ltd, Bangalore for India (south region) since 24 April 2008 to 01 March 2009.
Rolex Logistics Pvt Ltd: - 8 March- 2007 to 1 March 2009
Roles & Responsibilities:-
• Providing post-sales electronic support and telephone support to APC customers and partners.
• Provide 1st level support on APC's power protection solutions, software and accessories.
• Resolve customer support issues and provide customer with a solution, via troubleshooting techniques.
• Providing channel sales support to APC reseller/partner through out India (south region)
• Providing Pre-sales support to APC distributors like Ingram Micro, Rashi Peripherals, Redington India in generating leads and providing and converting every opportunity leads.
• Providing after sales service to clients and APC partners.
• Updating every clients and channel partners about the new promotional programs.
• Helping every partner to become a APC certified channel partner.
• Hardware assembling, OS installation and system configuration.
• Troubleshooting and hands on experience in inverters, UPS (500VA-10KVA), Network Management Card (NMC/SNMP) and related APC Power chute personal editions/Business edition/Network Shutdown software issues.
Initiatives:-
• Provided new hires training.
• Acting team leader
• Diploma in Electrical and Electronics from SJP (govt) polytechnic, Bangalore