رانجيت باراب

Align communication between actual customers, Sales, TNM, customer service, GSC (outsource) and BPO owners.
Testing and delivering training based on new application, new guidelines announced by top management. Salesforce knowledge and expertize into excel, PPT.
Speak to execution team of customers in order to eloberate on our changes which enable to put into their inhourse system and ofcouse to adopt customers' requirement which to be explained to our management and concern parties.

I worked as MIS in Maersk Global Service Centre and announced as inhouse Team Leader. Handled team of 15 people along with Europeon clusters as counter part. below were my KPIs.
Part of projects
Delegrating daily task and managing workload, unplanned leaves without impacting accuracy and timeliness.
Organizating training for new people and monitoring performance
Managing team peformance and constant looking into improvement
one to one and feedback session with team members
weekly and monthly engagement call with stake holders.