Senior Delivery Manager
MetricStream
Total years of experience :14 years, 8 Months
MetricStream is the leading provider of GRC solutions in the world with applications that are customized for individual entities for compliance with quality standards, industry regulations, risk programs and corporate policies
Key Deliverables:
Successfully implemented RISK and Audit solutions for leading financial institutions in US like One West Bank, Whitney Bank etc.
Managed an ever-changing, cross-functional 20+ member team and met account needs through cross-training and creative hiring practices including off-shore, near-shore, and remote workers.
Enhanced customer retention to 100% through new contract negotiations,
Customer interaction involving day to day operational issue resolutions, resource management, requirement study, process documentation, and SLA formulation
Cost and P&L Management, Revenue Growth and Account mining
Collaboration with sales in firming GTM strategy for different customers and firming up product offferings .
Provide program management and project oversight to deliver high quality blueprint that streamlined business processes and leverage maximum OOTB standard functionality
Attainments
All implementations were achieved with specified gross margin targets and 95 to 100% customer CSAT score
Verchaska, is the leading provider of Travel management solution in India and Middle East . Provesio, their booking and rule engine powers some of the leading travel websites around the world .
Key Deliverables:
Project delivery manager for dnata Travel. ( leading travel House in UAE)
Managed E2E delivery, B2B, Corporate and Operator Travel portal on Provesio Platform for Dnata which is the biggest Travel Management company in UAE.
Using Agile project delivery approach, the customer was able to go live with each of the travel services suppliers like Air, Hotels, Cars, Insurance etc .
As PMO was responsible for setting up project documentation standards and project review framework.
Identifying and sharing project specific innovations, best practices and tools.
Customer interaction involving day to day operational issue resolutions, resource management, requirement study, process documentation, and SLA formulation
Functional area of specialization including Hotel, Cars and Insurance services
Responsible for Co-ordinated Management of multiple projects in Geneva Billing and Order Management directed towards strategic business and organizational objectives.
Managed E2E delivery for enterprise wide projects right from requirement gatherings to production rollout
Presenting periodic dashboard reports / trackers on current programs. Client issues and future opportunities.
Responsible for managing the cost schedule and quality of each deliverable to ensure success of each deliverable.
Build credibility, establish rapport and maintain effective communication channels with multiple stakeholders
Ex- MBA from University of Mumbai