Customer Service Officer
Emirates Airlines
Total years of experience :9 years, 2 Months
Supervise day-to-day operations in the customer
service department
Create effective customer service procedures, policies, and
standards.
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
accounts through open and interactive communication
Provide accurate, valid and complete information by using
the right methods/tools
Meet personal/customer service team sales targets and call
handling quotas
Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure
resolution
Keep records of customer interactions, process customer
accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Generate the reports for the perusal for CSM .
• Work closely with the client and maintain excellent relationship with them.
• Manage the staffs.
• Monitoring and coordinating cleaning activities and enforcing regulatory compliance
• Processing leave applications of staff and ensuring their absence is compensated
• Produce written inspections to ensure delivery of acceptable cleaning standards, and to be proactive in preventing non conformances.
• Carry out site safety inspections as required so as identifying safety issues and safety hazards
• Close liaison with Regional Manager.
• Maintain contact with clients to maintain excellent client relationships.
•Maintain regular contact with cleaning staff.
• Notify Regional Manager of any staff recruitment required.
• Record staff changes to ensure accurate payroll information is provided.
• Identify and provide onsite support and training to cleaning staff.
• Ensure cleaning staff are adequately supplied with chemicals and equipment.
• Ensure safety procedures are adhered to in relation to equipment.
• Attend Operation Department meetings also Safety committee meetings and site meetings, training seminars and toolbox meetings
• Operate in accordance with quality assurance procedure.
• To be aware of duty of care and ensure all work is carried out in a safe manner.
• Encourage and promote a safe working culture.
¥ Maintain contact with clients to maintain excellent client relationships.
¥ Maintain regular contact with cleaning staff.
¥ Notify Regional Manager of any staff recruitment required.
¥ Record staff changes to ensure accurate payroll information is provided.
¥ Identify and provide onsite support and training to cleaning staff.
¥ Ensure cleaning staff are adequately supplied with chemicals and equipment.
¥ Ensure safety procedures are adhered to in relation to equipment.
¥ Attend Operation Department meetings also Safety committee meetings and site meetings, training seminars and toolbox meetings