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Rasha Alqaissi, Business Relations Manager

Rasha Alqaissi

Business Relations Manager·Qanawat Connect Solutions L.L.C

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 27 years, 2 months

Business Relations Manager

October 2015 - Present

Qanawat Connect Solutions L.L.C

October 2015 - Present

Company industry:
Telecommunications
Job role:
Support Services

Event Manager - Marketing Dep

March 2012 - September 2015

GCT

Dubai, United Arab Emirates

March 2012 - September 2015

Searching markets to identify opportunities for events
- Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets)
- Managing a event budget
- Securing and booking a suitable venue or location
- Ensuring insurance, legal, health and safety obligations are adhered to
- Coordinating venue management, caterers, stand designers, contractors and equipment hire;
- Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media
- Identifying and securing speakers or special guests
- Planning room layouts and the entertainment programme, scheduling workshops and demonstrations;
- Coordinating staffing requirements and staff briefings
- Selling sponsorship/stand/exhibition space to potential exhibitors/partners;
- preparing delegate packs and papers;
- Liaising with marketing and PR colleagues to promote the event
- Liaising with clients and designers to create a brand for the event and organizing the production of tickets, posters, catalogues and sales brochures, plus social media coverage;
- Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly;
- Overseeing the dismantling and removal of the event and clearing the venue efficiently;
- Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Administration

Facility & Administration Manager- Real Estate Department (Syria & Jordan)

June 2007 - February 2012

Nokia Siemens Networks (NSN) - Branch Syria

Damascus, Syria

June 2007 - February 2012

Manage properties in Syria, Jordan. - Back-up Line-Manager for Managing properties in KSA, Yemen, Libya & KSA - Budget Management for all Facilities related Operational Expenses for 2 sites - Works closely with Procurement Department in setting up service level agreements with suppliers and ensuring they are met. - Manages the relationship with Service contractors and suppliers. - Ensuring all Health and Safety requirements are in place. - Ensuring PPM schedule for Assets is met. i.eFire Fighting systems, UPS and CCU. - Ensures that KPIs and SLAs are delivered. - Acts as Project Manager for site consolidation projects Manages Receptionist, Customer Service Representative and Office Assistants - Management of subcontractors for both hard and soft services - Manages all internal moves as well as moves for site consolidation - Liaising with building management on all facilities related issues, i.e. parking, washrooms, cleanliness of the building and stairwells, maintenance of elevators and fire equipment, external building signage approvals and maintenance, - Conducts regular Building User Group meetings as a forum for staff to come face to face with Facility Team, suppliers and contractors. - Database Manager for myRooms tool on Lotus Notes - global tool for meeting room bookings online
- Proper supervision of all Janitorial staff and make sure office and washroom are clean as per company standards.
- Responding appropriately and with initiative to reports of problems/concerns associated with the building, and when appropriate taking action and performing such tasks as are reasonable
- Ensuring that the buildings are maintained in a clean and tidy state, adhering to agreed levels of cleanliness and fulfilling cleaning tasks as and when require
- Supervise & liaise with contractors in respect of cleaning, catering, maintenance, Stationary requirements, building work...etc and respond to issues that rise. Check the invoice received is accurate.
- Assess and monitor office kitchen consumable requirement and to place order each month.
- Assess and Monitor office common stationary requirement and Place order well each month and ensure sufficient supply should be available in office.
- Ensure to keep office facilities i.e. Light, AC, Cables, Furniture etc are in useable condition and if any maintenance is requiring then arrange it with supplier accordingly.
- Utilities bills on time payment; Make sure Office utilities bills are received and pay well in due time.
3
- Office Space planning: Responsible for Seat allotment and access the requirement of space.

Company industry:
Telecommunications
Job role:
Administration

Administration Manager

June 2007 - April 2009

The Syria Trust for Development

Damascus, Syria

June 2007 - April 2009

Negotiate services agreements
- Preparing Administration Budget and monitoring it
- Preparing monthly & quarterly reports related to Administration issues
- Implement Administration policies & procedures
- Provide logistic support in the organization and coordination of staff activities and projects
- Initiate and manage the Trust events and gatherings and event management/conference organizing
- Managing daily different administrative functions & facilities
- Design and maintain a filing system for administration documents
- Management of external resources: Manage Team Assistants pool and office support resources including delegation of tasks and management of day-to-day duties, Manage drivers pool and schedule and keep track of vehicle movement, Manage cars pool
- Organize and manage all events
- Maintain lease contracts and manage rent negotiations
- Negotiate, establish and maintain all service level agreements with vendors and suppliers
- Office Management: Act as focal point of all Security, procurement and Real Estate related matters
- Develop and implement administrative systems,
- Organize the office layout and maintain supplies of stationary and equipment
- Maintain the condition of the office and arrange for necessary repairs, Provide logistics support and manage the daily different administration activities and issues (cleaning, maintenance, car-log..etc)
- Implement Administration policies & procedures
- Provide logistic support in the organization and coordination of staff activities and projects
- Design and maintain a filing system for administration documents

Company industry:
Other Business Support Services
Job role:
Administration

Account Manager / (HP Products & HMIS)

March 2005 - April 2007

Syrian Data Systems

Damascus, Syria

March 2005 - April 2007

Negotiate services agreements
• Preparing Administration Budget and monitoring it
• Preparing monthly & quarterly reports related to Administration issues
• Implement Administration policies & procedures
• Provide logistic support in the organization and coordination of
staff activities and projects
• Initiate and manage the Trust events and gatherings and event management/conference
organizing
• Managing daily different administrative functions & facilities
• Design and maintain a filing system for administration
documents

Company industry:
IT Services
Job role:
Sales

Account Manager (HP, Fujitsu Siemens & Acer) / Territories: Qatar, KSA & Jordan

January 2004 - December 2004

Techdata (Multinational Distribution Co.)/

Dubai, United Arab Emirates

January 2004 - December 2004

• Achieving the required sales, monthly & quarter targets
• Close deals & Follow up with the Resellers on day to day
business
• Manage Resellers order processes and insure standard
delivery.
• Support Resellers in terms of after sales services and closing
deals.
• Follow up the Resellers cash control

Company industry:
IT Services
Job role:
Sales

Sales Manager (Dell Product)

January 2000 - December 2003

Commercial Center for Computer & Communications

Damascus, Syria

January 2000 - December 2003

• Arrange a full tenders and offers (Tec. & Fin.) / Dell Products
• Visit the customers and close deals & Follow up with them on
day to day business
• Manage customers order processes and insure standard
delivery.
• Support Resellers in terms of after sales service and closing
deals
• Handle stock availability and cash control

Company industry:
IT Services
Job role:
Sales

Sales Assistant

January 1999 - December 1999

Commercial Center for Computer & Communications

Damascus, Syria

January 1999 - December 1999

• Assist in arranging offers
• Follow up with my manager requirement in terms of meeting,
mails, faxes, Invoices.
• Responding on the client
• Translating English - Arabic / Arabic - English
• Manual filing and sorting large volume of correspondence
• Data entries into different software in computers

Company industry:
IT Services
Job role:
Sales

Education

OLC University

July 2013

July 2013

Bachelor's degree, Business Administration

Syria

Skills

Time Management
Expert
Time Management
Expert
Managing Budget
Expert
Managing Budget
Expert
Administration
Expert
Administration
Expert
Detail Orientation
Expert
Detail Orientation
Expert
Organizational Behavior
Expert
Organizational Behavior
Expert
MS Project
Intermediate
MS Project
Intermediate
Photoshop
Intermediate
Photoshop
Intermediate
Illustrator
Intermediate
Illustrator
Intermediate
Performance Management Workshop / Certificate of attendance / Middle East training centre (In-house
Beginner
Performance Management Workshop / Certificate of attendance / Middle East training centre (In-house
Beginner
Negotiation & Conflict Management Skills (Workshop) / SCB
Beginner
Negotiation & Conflict Management Skills (Workshop) / SCB
Beginner
Project Management
Intermediate
Project Management
Intermediate
MS Office
Intermediate
MS Office
Intermediate
Certficate in Administrative Management
Intermediate
Certficate in Administrative Management
Intermediate
Excellent negotiation and communication skills
Expert
Excellent negotiation and communication skills
Expert
Details oriented
Intermediate
Details oriented
Intermediate
Excel 2010 Advanced
Intermediate
Excel 2010 Advanced
Intermediate
Time Management
Expert
Time Management
Expert
Managing Budget
Expert
Managing Budget
Expert
Administration
Expert
Administration
Expert
Detail Orientation
Expert
Detail Orientation
Expert
Organizational Behavior
Expert
Organizational Behavior
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
License BACGWWK
NSN Service Excellence
Jul 2010 - Jul 2010
License BADPODB
Correct Purchasing Training
Jul 2011 - Jul 2011
License BACIUFE
NSN strategy
Aug 2010 - Aug 2010
License BACIUNP
The Leadership Code
Aug 2010 - Aug 2010
License BACGWWK
NSN Service Excellence - Starter
Jul 2010 - Jul 2010
License BACDZAT
SAP P20 Navigation Module E-Learning
May 2010 - May 2010
License BACCVOE
BSMDVEE-01 FICUS Master Data and Vendor Master Data training
May 2010 - May 2010
License BACCVOD
SAP P20 Tool Overview E-Learning
Apr 2010 - Apr 2010
License BACCVOG
BSFFMR-01V FICUS F&C Management Reporting - Virtual
May 2010 - May 2010
License BACCVOI
F&C Authorizations Principles for Key-Users
Jun 2010 - Jun 2010
License BADZLJF
NSN Ethical Business Training 2011
Oct 2011 - Oct 2011

Recommendations

Deleted User

Dec 2012

Dec 2012

Country Human Resources Manager/ Syria & JordanColleague

I have known Rasha for around 4 years, she is a colleague of mine at Nokia Siemens Networks, and was a colleague of mine as well at the Syria Trust for Development. I have always admired her devotion and commitment to her job, she is ambitious, organized, reliable and results oriented. she leaves a strong impression with her strong personality and persistence. I believe that Rasha will be a tremendous asset to any organization.