Rashpal Kaur Padam

KEY ACHIEVEMENTS
• Successfully following up on tele sales leads and participating in meetings to confirm requirements are delivered in line with customer expectations
• Building strong customer relationships as a basis for profitable and sustainable business growth
• Delivering sales in excess of AED 4 Million within two and a half years of joining the company
• Securing a customer retention rate of over 70% on a monthly basis and improving procurement cost overheads by 14%
• Reducing project costs by 15% with an emphasis on minimising ad hoc overheads
RESPONSIBILITIES
• Managing four junior members of staff and overseeing a full spectrum of projects and sales initiatives
• Participating in strategic decisionmaking and responding to customer and colleague enquiries in a constructive manner
• Following up on payments, attending trade events to promote the company’s services and mentoring and managing new sales hires
• Developing and delivering staff training and coaching programs

• Planned, directed and coordinated the internal operations to improve productivity and efficiency
• Designed & implementing marketing activities across the online channels
• Developed e-marketing strategies and website content
• Analysed financial data to improve profitability, control budgets, control inventory
• Led in Business Development and New Product Development (e-commerce)
• Collaborated strategic plans for smooth operations

Assisted Manager of Sales Effectiveness of the MENA region to develop strategies to promote & comply cross sell type of work structure. Promote the enterprise model among the sales team across business units.