Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
rawan dwekatt, Call Center Agent

rawan dwekatt

Call Center Agent·dukhan bank

Qatar

Bachelor's degree, Media

Work experience

Total years of experience: 5 years, 5 months

Call Center Agent

October 2021 - November 2025

dukhan bank

Doha, Qatar

October 2021 - November 2025

+ Managed customer inquiries and provided banking information.
+ Resolved complaints and ensured customer satisfaction.
« Assisted with account services and products.
« Coordinated with departments for issue resolution.
« Supported AML and fraud-related cases, private customers, cheques, collection cases.
+ Provided inclusive service sing sign language.
+ Supported operations and managed communications.
+ Handled customer requests and resolved.
Company industry:
Banking
Job role:
Customer Service and Call Center

i work many thing

September 2015 - November 2016

" Qatar Cultural and Social Center for the deaf

Doha, Qatar

September 2015 - November 2016

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Nile Valley University

January 2017

January 2017

Bachelor's degree, Media

Qatar

Skills

WEB SITE PRODUCTION
Beginner
WEB SITE PRODUCTION
Beginner
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Front Office
Expert
Front Office
Expert
Receptionist
Expert
Receptionist
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert

Languages

Arabic

Expert

English

Expert

Sign

Native Speaker