Operations Manager
KUN International Sports
Total years of experience :6 years, 5 Months
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Work with senior stakeholders.
Troon Experience
• Pre-Opening Spa setup with Mandara Spa and Steiner international group Kuala Lumpur Malaysia plus Bali Indonesia and Emaar KSA owners’ team.
• Spa and Recreation procurement and manning\stuffing recruitment team.
• Spa and Recreation operation strategy, snagging, menu set up, costing.
• Spa and Recreation Marketing plan, Business plan…
• Spa team management of 15 associates
• Re-forecasting of the Spa and Recreation budget…
• Creating Spa and Recreation SOPs
• Spa maintenance and P&L management
• Monthly owners report
• OS&E and FF&E
• Spa monthly inventories
Duties and Responsibilities
Responsible for management of Spa operations and its employees
• Main person in charge of the Spa.
• Undertake medium range planning on issues such as occupancy forecasting, staff scheduling, self and employee development
To ensure the smooth running of the day-to-day operations of the spa and recreation department, be able to manage and facilitate the proper tracking of guests and members.
Preparing CAPEX and P&l for Recreation Department Monthly.
Preparing Monthly training calendar for SPA and Recreation team.
Work with the team to maintain a warm welcoming and friendly atmosphere, ensuring guest courtesy is to the highest standards at all times.
Confidently coordinate all administrative duties and organize all staff schedules as required, to best suit the operational requirements.
Analysis revenue data, sales & marketing figures, member usage and retention information to report progress and create action plans to counter any negative areas.
To coordinate with all Spa & Recreation team members in ensuring that all recreation department fire, life and safety procedures, as well as rules & regulations are strictly observed by all.
Promote enthusiastically all classes, activities, retail sales, pool bar & services that are offered in the Spa & Recreation department.
To address any inquiries and complaints with knowledge, accuracy and confidence.
Lead the development of the department regarding new products and service standards.
Coordinate with the engineering department for all maintenance work to be done in any area of the sports club. Also oversee the regular maintenance of all gym equipment ensuring all service contracts are completed
Recruit staff who reflect Spa & Recreation standards in line with company procedures
Assist all colleagues within the department by helping them to develop in their role and encourage them with their self-development.
Attend and input at management meetings as required.
Report to the Room Division Manager.
Supervising kids area and kids animation.
Create Marketing ideas to promote the SPA and Recreation facilities.
Ability to work with all hotel departments for smooth operation.
Manage the Kids area