Rea Enriquez

Shell Major Turnaround 4 (MTA4)
- Efficiently scheduled meetings, appointments, and travel arrangements for senior leadership, ensuring smooth operations.
- Provided comprehensive administrative support to the Country Manager, Regional Finance Controller, and consultants, facilitating seamless workflow.
- Managed correspondence, processed emails, tracked bill payments, and maintained organized filing systems to improve operational efficiency.
- Processed contractor expenses and managed timesheets with accuracy, ensuring timely reimbursement, data entry precision, and compliance with company policies and budget requirements.
- Assisted in payroll preparation, resolved discrepancies, and liaised effectively with the Finance team to ensure payroll accuracy.
- Communicated effectively with contractors regarding timesheets and client feedback, ensuring clarity and timely resolution of issues.
- Supported contractors throughout the onboarding and offboarding processes, including immigration, travel, training, and safety compliance.
- Provided administrative support for key documents, including drafting contracts, salary certificates, and job descriptions, contributing to smooth operations.
- Collaborated with account managers and service consultants to meet client and contractor needs, fostering positive relationships.
- Utilized various software tools such as D365 for invoice creation, Bullhorn for contractor placement and adjustments, and IQN for payroll and timesheet management.
- Managed document control processes, ensuring accurate data logging, efficient filing systems, and quick retrieval of important correspondence.

Qatar University Project
- Provided comprehensive support for building maintenance queries (Mechanical, Electrical, Plumbing and ELV), ensuring prompt assistance to clients, employees, students, and technicians.
- Efficiently logged calls, complaints, and created work orders in the facilities call center, ensuring all issues were tracked and addressed.
- Coordinated with the maintenance team to resolve issues swiftly, ensuring a rapid response to fire alarm incidents and minimizing disruptions.
- Accurately encoded work orders in the E-facility system and provided daily updates to Project Manager/Engineer to ensure smooth project execution.
- Prepared and submitted Plan Preventive Maintenance (PPM) reports while managing PPM closures in CMMS/CAFM system, and performed clerical duties to maintain accurate facilities data records, supporting smooth and efficient operations.
- Coordinated with HR on recruitment processes and handled administrative tasks, including managing vacation requests, timesheets, and sick leaves.
- Managed employee attendance, rosters, and overtime, while also preparing accurate client quotations to ensure effective resource allocation.
- Uploaded documents to SharePoint and managed project files, maintaining control logs to facilitate easy document retrieval and project tracking.
- Supported the Project Manager and Project Engineer with document control activities, including generating External Transmittals, coordinating with Engineers for signatures, and ensuring project documentation was organized and issued in a timely manner.
- Managed timekeeping, monitored office supplies, restocked inventory, and provided technical support while overseeing material and SAP database systems to ensure smooth operations, data accuracy, and timely updates.
- Maintained organized hard and soft copies of documents, ensuring compliance with the approved filing system, accurately logging data, and facilitating efficient retrieval for both internal and external stakeholders.

- Reported directly to the CEO, Owner, and General Manager, providing high-level administrative support and ensuring smooth daily operations.
- Managed appointment calendars and scheduled meetings, ensuring efficient time management for senior leadership.
- Oversaw front office reception, greeting guests and handling phone calls with professionalism, creating a welcoming environment.
- Arranged travel, flights, and accommodations for superiors and employees, ensuring seamless logistics and cost-effective solutions.
- Prepared Bills of Quantities (BOQ), quotations, invoices, LPOs, payment receipts, and processed payments, ensuring timely and accurate financial transactions.
- Maintained communication with suppliers and clients, managing email correspondence and fostering positive professional relationships.
- Managed recruitment processes, scheduled interviews, and delegated tasks effectively, contributing to streamlined hiring and team performance.
- Implemented new procedures to enhance operational efficiency and effectively managed workloads across teams.
- Fostered a friendly and helpful atmosphere for guests and employees, promoting a positive workplace culture.
- Organized and maintained salary slips, expense reports, and related documents, ensuring compliance and confidentiality.

- Managed front office reception, greeting guests, offering beverages, and answering phone calls with professionalism, ensuring a welcoming experience.
- Communicated with clients to provide information, answer inquiries, and deliver exceptional customer service.
- Updated calendars and efficiently scheduled meetings/appointments to ensure seamless scheduling for senior management and clients.
- Coordinated hotel bookings, flight arrangements, transfers, and assisted with visa applications, ensuring smooth travel logistics for clients.
- Prepared accurate quotations, collected payments, and sent confirmation vouchers, ensuring timely and professional communication with clients.
- Maintained effective communication with suppliers and clients via email, facilitating strong business relationships.
- Advertised job openings, managed the recruitment process, and coordinated interviews to ensure efficient staffing.
- Managed the sales cash register, petty cash, and ensured monthly bills were paid promptly, contributing to financial accuracy.
- Handled budgeting, invoicing, and expense report reconciliation, ensuring financial records were accurate and up-to-date.
- Managed timekeeping, monitored office supplies, and utilized SAP for tracking, ordering, and restocking, maintaining efficient office operations.

- Provided timely updates and feedback on client requests and concerns, ensuring high customer satisfaction and effective resolution.
- Sold e-pass tag kits and facilitated e-pass account reloads, contributing to revenue growth and customer retention.
- Accurately processed daily deposits for transactions entered in the system, maintaining financial integrity.
- Handled customer inquiries via phone or in person, delivering professional, courteous, and efficient service.
- Addressed and resolved customer complaints, ensuring prompt solutions and maintaining positive relationships.
- Activated and processed applications from both counter and off-site offices, ensuring smooth service delivery.
- Tested defective tags reported by clients, diagnosing issues and ensuring proper functionality.
- Monitored tag inventory and processed transactions efficiently to maintain stock levels and avoid shortages.
- Delegated tasks and monitored team performance, ensuring team members met productivity and service standards.
- Maintained accurate records of customer communications to support efficient follow-ups and service improvements.