Executive Assistant
SGI
Total years of experience :10 years, 6 Months
Provide administrative support to the Principal in a timely and courteous manner
Assisted the Principal for filling the IBDP candidacy online application form and successfully received confirmation for the school as Candidacy School for DP Programme.
Liaison between all Coordinators and Teachers to ensure proper communications and reporting practices.
Help in organizing special events, travel arrangements, corporate agendas
and itineraries.
Monitor existing documents to ensure they remain thorough, accurate and updated.
Answer telephones, and direct calls efficiently or take accurate messages where
appropriate.
Respond to email enquiries from Parents/ Vendors etc
Preparing Circulars for meetings and others for Staff members.
Scheduling Meetings with the Coordinator’s, Teachers and Parents
Handling day-to-day Administrative task assigned by the Principal
Role in HR Department -
Sourcing profiles, initial screening, scheduling interviews, preparation of offer
letters and appointment letters and compensation break-ups.
Joining and Induction: Design a structured Induction program for all new joiners
and responsible for their orientation and induction.
Maintaining staff data and documentations.
Joining & Exit Formalities
Internal and External correspondence with Teachers, Vendors, Parents, other
schools, regarding any matters.
Role as CIE/ University Counselor -
Assisting students of CBSE & CIE for career options abroad
Arranging University officials visit and interaction with students
Coordinating & arranging SAT & TOEFL classes in campus
Liaoning with the service provider for university guidance
Helping students in documentation required by the universities.
July 2007 - December 2009
Process Executive - ( Band 1, Level 2) Steria India Pvt Ltd. (BPO)
Key Responsibilities: ➢ Associated with NHS-SBS, Accounts Payable Team
➢ Verification and Matching of Invoices with Purchase Orders.
➢ Co-ordinate between different department to allow Invoices to proceed further for payments
➢ Conducting Quality Audits
➢ Conducting Training for New joiners
July 2004- July 2007
Sr.Customer Care Officer-WNS -Ntrance Services Pvt Ltd. (BPO)
Key Responsibilities: ➢ Investigating and solving Motor claims for Norwich Union
➢ Active Interaction with UK Solicitors, investigators and the end Customer
➢ Co-ordinate between various departments to ensure smooth functioning of the process.
➢ Generating reports on team productivity
➢ Ensuring timely escalation and remediation of any compliance\ regulatory issues.
➢ Maintaining effective Client Relationship
September 2001-June2004
Member P&A- Receptionist - Minda Industries Pvt. Ltd.
Key Responsibilities: ➢ Met and greeted visitors and associates
➢ Controlled flow of in-coming and out-going correspondence
➢ Managed high volume phone calls
➢ Booked conference rooms
➢ Assisted HR for conducting Interviews.
➢ Maintained magazine log and contact list in Excel spread sheet
➢ Responsible for a large volume of incoming and outgoing calls/e-mails and responding to them within a 24 hour time period.
➢ Coordinated meetings, including reserving conference rooms and arranging
breakfasts, lunches, etc
➢ Responsible for booking of Air/Train Tickets
➢ Guest Management