Telephone operator than receptionist
Baron palmes and resort sharm elshekh
Total des années d'expérience :5 years, 3 Mois
Telephon operator:
Responsibilities includeded receiving and distributing messages from telephone/email as appropriate, taking. clear and passing these promptly to the appropriate member of the team.
Responded to queries promptly and in afriendly manner..
Provided efficient data entry into the local team information systems as required
Gust service agent (Receptionist )
Preparing. for expected arrival and block rooms according to reservation .
Provided reception duties on behalf of the team which involved providing face to face.
contact for guests in responsive and courteous manner.
Handling guests complains and make sure that all requests are guaranteed in a sufficient way.
Build apositive and welcoming ambience for the guests.greet the guests in helpfuull, polite and confident manner, Respond to customer requests, queries or complaints
preparing. for expected guests requests and send VIP amenities for each .
Reviewing Housekeeping Discrepancy and compare it with hotels system .
Reviewing VIP arrival and follow up to send amenities.
Welcoming guests and start to perform check in and escorting procedures .
Escorting guests and explaining hotel facilities and meal plan program.
To carry out any other duties as required
Ensure to provide prompt, courteous and efficient service to all geust
Maintains an awareness of rate levels to be sold on a daily basis
Work to organize visas
Work on the processing and organizing cars Almoszen between the airport and hotel strategy
Marketing and sale of products within the airport and the hotel rooms and marketing Amtaam inside the airport.
Ensure prompt efficient and courts reception of gusts.
Record and administer arrival and departures.
Full awareness of current daily status of hotel.
Preparing for night reports and reviewing room’s rate for each according to reservation and the company’s sales
. Work on the processing and organizing cars Almoszen between the airport and hotel strategy
Organize a visa for guests staying at the hotel
2-Able to work directly with clients to create maximum value
3-Outstanding people skills. innovative
4- The work involves researching to get an understanding of what is needed, and coming up with design ideas
5-excellent commissions.
6- building and sustaining relationships be interested in art and design than selling.
7-. have a flair for design and colour-
8- be creative, imaginative and energetic- be able to concentrate well
The work of new files for new patients.
Booking. rooms for inpatient hospital .
strong relationship with guest and internal customers.
Ensure full liaison with other members of the team .
To carry out any other duties as required .
Regulary check the reception is organized, operating with an efficient standard.
Assist in training new staff.