رضا السالم

• Process and follow up on outgoing remittances, cash deposit, cash withdrawals, LCs.
• Handle all the bank transactions and resolve any issue with the banks.
• Deal with clients on routing operational issues for advising LCs and handling of documents.
• Advise and help the finance team to prepare the cash flow.
• Prepare and submit reports to the CEO, operations to monitor workflow and income in addition to the monthly and quarterly reports.

Enforced end-to-end compliance controls of quality standards while supervising operations associate with loan products to eliminate inconsistencies and meet set objectives. Identified and capitalized new business opportunities by promoting program in assigned territory. Explored and resolved performance issues in the field by engaging with loan officers/agents through group meetings and analysing due and late payments. Supported data-driven decision-making process by producing progress and performance reports on monthly basis.

Key Accomplishments:

• Created and managed a portfolio consisting of 1200 clients with a net worth of 1M Jordanian dinar.
• Decreased portfolio risk from 12.5 to 7.2 within 6 months by formulating and implementing effective action plans.
• Added 60+ loans per month to the portfolio as well as increased 50 clients per month for the portfolio.

Prepared, compiled, and maintained reports on weekly basis and reported results to area and department managers. Delivered strategic direction to the team and ensured seamless execution of all department operations. Communicated store’s monthly goals and targets to employees to improve employee engagement and boost productivity. Managed stockroom by coordinating daily operations, maintaining inventories, ordering supplies, preventing excess stock, eliminating non-usable items, and solving inconsistencies between inventory and stock records.

Key Accomplishments:

• Credited for increasing turnover sales up by 20% by improving employee engagement and increasing customer satisfaction rates.
• Trained and coached staff members with a focus on improving capabilities pertaining to product specification and customer awareness at individual and group levels.

Gathered, prepared, and analysed property information while liaising with key stakeholders. Collaborated with contractors and visited under-renovation properties. Devised and implemented marketing strategies to promote properties and exceed profit goals. Bridged communication gaps while coordinating with principles and lawyers and carrying out general administrative work.

Key Accomplishments:

• Contributed to capitalise business opportunities from clients across the globe by spearheading marketing and advertising operations.
• Leveraged negotiation and communication skills to manage sales of properties in West London worth £1.5M.

• Managing client accounts, to include incoming remittances for retail, corporate and individual clients, averaging between 300-400 transactions per day
• Oversight of entire transaction payment process for businesses clients, reaching up to 20 million JD /day
• Liaising with the money laundering department and other HBTF branches to ensure that remittances are fully compliant with banking regulations set by the Central Bank of Jordan (CBJ)
• Preparing daily Transaction Monitoring reports to line manager and Treasury Department
• Liaising with the Treasury Back office department of HBTF with respect to high level priority transactions.

• Manage all international incoming transfers (in all major currencies) for both '103' and '202' money transfers
• Checking customers application form for remittances to ensure that the form is duly completed and contacting customers to rectify any errors and/or incomplete information provided
• Reporting remittance queries and errors to the branch level or the money laundering department as appropriate Following up on customers enquiries relating to telegraphic transfer payments, and liaising with other bank.