Team supervisor ( Montréal city hall )
Montréal city hall
مجموع سنوات الخبرة :8 years, 3 أشهر
• Educate citizens to purchase the city’s products and services.
• Anticipate needs and carry out the promotion of appropriate products and services.
• Promote the city’s various stakeholders.
• Respond effectively to different customer’s questions live or through phone calls.
• Refer clients to the city’s appropriate resources according to their needs.
• Support customers for a better use of the companies technologies.
• Provide the best customer experience possible while supporting customer complaints.
• Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
• Implements national sales programs by developing field sales action plans.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
• Maintains national sales staff by recruiting, selecting, orienting, and training employees.
• Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Face out (FIFO, LIFO)
• Prepare customers’ orders.
• Process transaction.
• Set expectations by empowering employees; promote teamwork through open and honest feedback.
• Communicates daily goals and priorities consistently to sales floor associates and management
• Trains, coaches, directs associates and communicates development feedback
• Maintains a neat, clean, organized and safe environment at all times, including fixture organization & stockroom supplies
• Reviews, understands and can clearly communicate business reports including the daily sales flash, mismates, damages and empty box log reporting
• Supervises all merchandise handling processes, including; Door to Floor, Backstock Process, Unit Letters, Damages, Mismates, Fillback and Stockroom Organization
• Performs audits and transfers of damaged merchandise according to policy and procedure
• Maintains shipment supplies and fixtures and communicates needs to supervisor
• Maintains and consistently fills out all necessary information for merchandise handling paper work
• Flexes the stock room during seasons to ensure capacity is maximized
• Responsible for measuring and increasing productivity on a weekly basis
• Assists in the planning and execution of day to day tasks associated with the stock room
• Partners with MOD/Supervisor to accommodate all breaks.
• Greet every customer in the store, reading customer cues to “Match” service level to their expectations, explaining the rewards program and its benefits while ensuring Passionate, Friendly, Helpful and Real Service
• Maintain a clean and organized department.
• Places merchandise on the sales floor per Planogram standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom
courses: Certificate in Operations Management and Logistics ,HEC Montreal. •Business Management Certificate, HEC Montreal •Analysis of Organizational Processes , HEC Montreal •Diploma of Collegial Studies in transport logistics, College André Laurendeau. •Internship at the Montreal transport company