CORPORATE SUPPORT OFFICER
Team Power International
Total years of experience :17 years, 0 Months
• Carried out multiple numbers of interrelated corporate and support roles and tasks for the smooth and effective operations of the training and consultancy activities.
• Supported and worked closely with the CEO and Business Partner with their operational activities as well as personal requirements.
• Ensured that all policies and guidelines are followed and highlighted any non-conformance to the higher Management.
• Responsible for the administration and execution of public and in-house/private equity training courses all over GCC and the MENA region.
• Arranged delegate’s & client’s training needs and requirements; organized customized training programs; and managed the Company’s overall Training Portfolio.
• Reviewed, analyzed, prepared, and submitted proposals to clients and directed Senior Consultants for training outlines and availability.
• Corresponded to all in-house and public training inquiries from local to overseas clients, Senior Consultants, and internal departments.
• Organized and prioritized a highly varied work schedule and handled documentation of multiple projects simultaneously.
• Maintained an organized filing system ensuring easy retrieval of documents and records for future reference.
• Processed all paperwork such as supplier qualification registration, contracts, agreements, as well as the renewal of company/legal documents.
• Supported in E-marketing and social media updating and posting and prepare marketing and sales materials and toolkit.
• Handled the sourcing and purchase of office supplies and equipment.
• Updated and maintained customer database.
• Managed full secretarial and administrative support to the General Manager and Operations Managers to ensure the smooth running of the daily operations as well as support to their personal requirements.
• Provided full secretarial and admin support to the Directors in the absence of their secretary.
• Analyzed, evaluated, and prepared drilling rig activities and all other reports for the Manager’s submission and presentation to the Directors.
• Maintained daily, weekly, and monthly reports from offshore and onshore drilling rig operations, initiated systemized filing for Manager’s readiness to pull out reports at any time.
• Closely worked with Managers to clear disputes in operational activities, closeout pending invoices from clients, as well as operational budget for the year.
• Maintained Manager’s calendars, scheduled and organized appointments, and arranged meeting itineraries.
• Planned and prepared Manager’s visa applications, letters, and documents required for travel to different countries.
• Managed travel arrangements, inclusive of air tickets, online check-ins, booking of hotels and land transport services.
• Handled and arranged company accommodations and vehicles including parking and registration for the Managers.
• Prepared leave applications, expense claims and cash vouchers, and other related and required expenses of the Managers.
• Organized meeting agendas, taking minutes of meetings as per as daily operational, departmental, and contractor and client meetings, and appropriately distributes the minutes.
• Oversaw office management activities as well as coordinated with every Department and Heads, followed up pending jobs and gathered status of tasks.
• Coordinated and followed up with clients for as per operational requirements such as rig moves, boats, tugs, move masters and security permissions, pending approvals, and letter requests and confirmations.
• Supported Contractor’s operational activities such as crew changes, sending of food box and materials to the rig, staff visas, communication, connections, and all other operational requests.
• Coordinated with Rig personnel for reports, follow-ups, activity status, and all other information required by the Managers.
• Coordinated and followed up with vendors for the required materials and services for the operations
• Handled Tendering for clients, closely worked with the Technical Managers and Contracts Manager, prepared documents, and related data as per Tender requirement for submission to local and international clients.
• Prepared LPOs, gathered required documents for invoicing & followed up for payments.
• Handled outgoing and incoming correspondences (e-mail, letters, packages etc.) and take appropriate actions.
• Transcribed drafts, proofread, prepared, and distributed correspondences, memos, and notifications.
• Undertakes any ad-hoc admin projects/duties as required.
• Responsible for the administration and execution of public and in-house/private equity training courses all over GCC, MENA region, Europe, Asia, and the U.S.
• Coordinated and executed hotel functions such as: on-site management, checking of rooms & facilities, ensuring that banqueting/catering is in order, training equipment and materials are in place, welcoming and guiding delegates of different nationalities, facilitating in distribution and collection of documents like attendance, evaluation form, post-course reports, certificates, and assisted the Senior Consultants for the success of the ongoing training.
• Arranged delegate’s & client’s training needs and requirements; organized customized training programs; and managed the Company’s overall Training Portfolio.
• Reviewed, analyzed, prepared, and submitted proposals to clients and directed Senior Consultants for training outlines and availability.
• Corresponded to all in-house and public training inquiries from local to overseas clients, Senior Consultants, and internal departments.
• Prepared flight itineraries, visa, and hotel accommodation for Senior Consultants to and from different point of origins as well as hotel bookings for delegates.
• Organized and prioritized a highly varied work schedule and handled documentation of multiple projects simultaneously.
• Maintained an organized filing system ensuring easy retrieval of documents and records for future reference.
• Facilitated and finalized training and consulting materials, both manuals and presentations, documentation and training equipment, certificate of completion, CD’s and brochures, and coordinated with suppliers for the editing, proofreading, printing, and shipping of training materials.
• Updated and maintained customer database.
• Organized the complete recruitment life cycle and involved in all stages of assignments.
• Achieved an exceptionally high level of client satisfaction through astute Recruitment and HR Admin for our multinational clients, namely: JPMorgan, Standard Chartered Bank, Motorola, Dell, Honeywell, and GE.
• Headhunting, identifying, and screening of suitable candidates.
• Shortlisted and conducted phone and face interviews to match internal and external job specifications and aggressively recruited for qualified candidates.
• Liaised and maintained effective follow up with external clients and candidates for feedback.
• Conducted background checks, prepared offer letters and employment applications for new hires.
• Administered the Intranet Portal-tasks that include managing content, adding functionalities, filtering and updating job titles and descriptions, and monitoring and maintaining the database
• Prepared job descriptions and specifications.
• Advertised posts appropriately by drafting and placing adverts using a wide range of media.
• Worked closely with the HR Manager to prepare and process documentation procedures including application and cancellation of visas (Dubai and Free Zone), labor or immigration formalities, employment contracts, and medical cards ensuring legal compliance with the PRO in employment or related areas.
• Generated weekly and monthly Recruitment Status reports to the Regional Manager and CEO.
• Supervised a team of 15 agents equipping and guiding them with the process and product knowledge to meet the set targets.
• Oversaw the over-all performance of the team ensuring the client’s KPI's are met (AHT, quality, attendance, CSAT).
• Supported and implemented management policies and procedures both for the campaign and house rules.
• Executed monitoring and coaching sessions ensuring that tasks are delivered in a high standard quality.
• Facilitated pre-shift and post-shift daily to ensure quality, update their stats, and impart best practices for improvement.
• Generated scorecards based on the reps' stats and motivated the team to achieve desired quality & production targets.
• Conducted performance reviews and appraisals of the team.
• Identified training needs and coordinated the Training and QA Team for re-training or cross-training, as required.
• Successfully generated, achieved, and closed quality sales qualified by the front liner sales reps for an International Newspaper Company (Wall Street Journal) and for an Online & Phone Communication Services (VOIP).
• Operated Tier 1 & Tier 2 Technical Support for a General Positioning System (GPS) Company in the U.S.
• Delivered high-quality support service to customer’s Blackberry phone account maintenance, problem-solving, and troubleshooting.
• Managed and facilitated the overall lifecycle of customer’s credit card accounts & operations of a Financial Services Company in the U.S.A, that is, the Visa and MasterCard.
• Lifted and resolved complaints on performance bottlenecks and customer grievances with superior quality of service.
• Managed and handled calls from high profile customers in the most effective and professional manner.
• Achieved and provided value-added customer service in delivering service excellence ensuring customer satisfaction.
• Managed and facilitated the overall lifecycle of customer’s credit card accounts & operations of a Financial Services Company in the U.S.A, the American Express Cards.
• Lifted and resolved complaints on performance bottlenecks and customer grievances with superior quality of service.
• Managed and handled calls from high profile customers in the most effective and professional manner.
• Achieved and provided value-added customer service in delivering service excellence ensuring customer satisfaction.