Rehab Ali Hussein Ali Elrfaei

Customer services representative at Sutherland Global services

• Egypt - Alexandria
• November 2016 to November 2017

 Identify and assess customers’ needs to achieve satisfaction.  Manage large amounts of incoming calls.  Provide accurate, valid and complete information by using the right methods/tools.  Handle customer complaints, provide appropriate solutions and alternatives within the time limits.  Follow communication procedures, guidelines and policies and meeting targets.  Take the extra mile to engage customers.