Food Service Support Manager
Orana
Total years of experience :21 years, 4 Months
Objectives of the Position:
Egypt:
Sales and Marketing activities of Food Service products in Egypt.
Develop and expand Food Service business category (CAT)
Sales support functions for Food Service in Levant, Middle East, Kenya and Pakistan.
Marketing Activities:
1. Co-ordinate with InC to develop FS product category (CAT).
2. Provide support for customers, who are using Osterberg products: applications, new recipes etc. together with Application Technologist - Food Service
3. Collect feedback about samples/products and revert to Innovation team for any improvement
4. Set up all activities related to branding Osterberg products of CAT in charge in the market.
5. Co-ordinate with suppliers to ensure developing all related POS materials, give away promotional items as per company quality standard and cost efficient (all marketing material to be approved by Group Food Service Director before initiating).
6. Represent company at exhibitions and trade association meetings to promote the products.
7. Identify and recommend new business opportunities and contribute in setting marketing strategies.
8. Initiate company Price list as per set strategy and CM improving profitability.
9. Observe changes on products, price and other products.
10. Make proposals / communication materials for all activities /events to promote the Osterberg brand of CAT in charge as: Promotion, Sampling, Demonstration … etc.
11. Coordinate with distributor to take advantage of events to promote Osterberg product sales.
e.g.: North Coast summer, Residential compounds gathering events ….etc.
12. Control marketing spending in line with set budget.
13. Ensure effective communication / coordination with colleagues, other departments and management.
Sales Activities:
14. Achieve the set annual turnover (Sales Budget) and duty assigned.
15. Prepare short term (1 year) and long term (3 years) plans for Food Service Products Sales.
16. Maximize overall sales and coverage for the HORECA & MT trade channels in the assigned area via effective monitoring for the contracted Distributors.
17. Responsibility for the performance of the distributors and ensure that they achieve or exceed set targets per trade channel.
18. Ensure establishing positive co-operation with FS customers and ensure customers are served according to the company codex.
19. Deal directly with 1-3 FS key chain accounts.
20. Ensure timely collection for all outstanding.
21. Resolve complaints regarding sales and service by liaising with other departments.
22. Ensure to visit and support our distributors and customers regularly.
23. Follow up on the delivery and ensure it is adequate, and in good condition.
24. Establish distribution network throughout Egypt.
25. Present and sell Food Service products which are manufactured by Orana Egypt.
Data Base and Reporting:
26. Prepare monthly sales reports
27. Report to the General Manager and provide necessary market, consumer trend and competitive analysis reports on a regular basis.
28. Preparation of budget/forecast (together with General Manager / Sales Manager)
29. Maintain detailed knowledge of the company’s products and services as well as keeping the company updated about the market situation, competitors and development.
Levant, Middle East, Kenya and Pakistan:
Sales Support:
30. Correspondence with customers/contacts
31. Sales price calculations
32. Preparation of sales price calculations and offers
33. Initiation of InC assignments
34. Follow up on samples and orders
35. Follow up on orders
36. Co-ordination of new labels
Sales Support Leader - Commercial Department Coordinator
Givaudan - Egypt (Flavours Division)
August 2011 - Present
Job duties:
- - Supporting Regional Sales Director and Key Account Managers with business maintenance and relevant administrative activities
- Handling the department internal and external communications
- Preparing and analyzing sales statistics reports and growth margins reports and communicate to Regional Director and KAMs
- Preparing and coordinating presentations, charts, and meetings’ requirements in general
- Preparing monthly report to Head of Sales of Middle East and Africa
- Responsible for the rebate contracts’ preparation and follow up
- Maintaining documentation, contracts, and pricing data on relevant programs
- Representative of commercial department during SAP implementation in site, and in SAP related issues.
- Key User and trainer of “ Atlas” (Flavor Brief Management System)
- Responsible for creating and maintaining customers’ data on relevant programs (CDM & SAP)
- Preparing and following up price offers, samples requests, trial materials, data sheets, and certificates to customers, and work on the feedbacks.
- Providing customers with all kind of required information (legality, prices, lead times, technical info, market info…etc.)
- Initiating and monitoring business briefs in (Atlas) \[formerly Opportunity Management\]
- Controlling incoming orders regarding prices & legal status
- Handling complaints in close cooperation with Customer Care and Quality management
As a team leader, I am responsible for:
- Leading and couching the sales support team of 3 in using the systems and programs of the company.
- Insuring conformity with the work flow process, and adhering to the company policies and structure.
- Follow up on consistency of data and work in general.
- Reporting to the Regional Sales Director.
- Managing portfolios of a certain group of clients; implementing investing strategies according to each client’s risk tolerance and investing objectives.
- Follow up researches, notes, news, and companies fiscal results and updates to inform clients with significant remarks affecting their investments
- Provide advice for clients refereeing to researchers, fundamental analysis, technical analysis or market watch news.
- Follow up the stock market to provide clients with updated and accurate data
- Executing orders for the clients through phone calls, emails, faxes, verbal or written forms.
- Trace the orders and communicate with compliance for reference.
- Execute other financial requirements for the clients, e.g. checks, invoices…
Assistant Account Officer
EFG-Hermes - Brokerage Department
August 2008 - October 2010
Job duties: - Executing buy and sell orders of stocks for clients through phone calls, emails, faxes, verbal or written forms.
- Follow up streamer of stock market to provide clients with updated and accurate data
- Follow up researches and companies fiscal results and updates to inform clients with significant remarks affecting their investments
- Provide advice for clients when necessary refereeing to technical analysis or market watch news.
- Trace amended and written orders and file them in a tracer file.
- Follow up invoices and error reports
- In charge of training new comers, provide orientation of the stock market and workflow within the call center department.
Part-Time Editor and Communication Manager
Promotion Team / Focus Photo Directories
September 2004 - 2009
Job duties: - Responsible for all written communications and correspondences released from the company
- Responsible for writing and editing all written marketing materials used by the company
- Responsible for editing books, publications and newsletter of the company's clients before handed to print.
- Contacting clients to promote the prints (Focus Photo Directory for Hotels and Resorts, and Focus Marina Directory)
- Editing content of the prints
- Consulting in marketing plans and new established business plans
- Establish marketing strategies and implement the marketing plans
- Evaluate customers’ researches, market conditions, and competitors’ data
- Supervise marketing executives
- Follow up execution, quality and timing of work processes
- Review and coordinate all marketing, advertising and promotional stuff and activities
- Provide top-level client contact
- Control correspondence, deadlines, budgets, and timetables
- Look after the interests of the clients and the agency
Media and Communication Manager
Canadian Chamber of Commerce in Egypt
April 2006 - June 2007
Job duties: - Responsible for writing and editing the chamber correspondences and communication documents, offers, presentations, proposals etc.
- Writing and updating the website content
- Preparing, writing, and editing CanCham publication (selecting topics, distributing tasks for the team, selling ads, writing and editing topics, organizing and communicating with the designer and the printing press, manage the distribution outlets.
- Handle the writings of all documentations related to internal or external work
- Handle translations needed on occasions or for documentation
- Responsible for preparing and writing the marketing promotional materials for prints or e-marketing.
- Releasing weekly news brief to members emails
- Releasing monthly newsletter covering important topics, CanCham activities, members' news, and facts about Canada.
- Reading daily newspapers to collect news about Canada, business in Egypt, and CanCham
- Editor in chief for the chamber publication
- Communicating with press representatives from various newspapers and magazines before and after an event or incident to be published.
- Writing articles to cover the chamber activities in both English and Arabic to send to press or to be published on CanCham website or to be used in CanCham publication
- Writing speeches for the chamber president to be used at events
- Help in organizing CanCham events
Editor and Copywriter
Orientory - an Online and In-Print business directory
September 2004 - March 2006
Job duties: - Responsible for writing, editing, publishing and reviewing all Orientory's documents
- Writing, editing, uploading, and updating the content of the directory - online and printed copies.
- Writing, publishing and/or editing the content of the marketing materials and/or advertisements for the company.
- Writing the forms of emails and faxes. (In addition to carrying out some clerical works)
- Preparing and editing materials for sales training sessions.
- Responsible for tracking the Incoming agreements and sales coordinator reports.
- Preparing and editing HR policy documents.
- The job also included, assisting HR in carrying out interviews and functioning as Office Manager to track and adjust course of work at the office.
Ambassador Personal Assistant
Ambassador Dr. Hamdi Saleh - Ministry of Foreign Affairs
May - August 2004
Job duties: Carrying out clerical work (documenting, editing, translating, shorthands and writing formal letters), also coordinating projects and programs sponsored by the ambassador.
Senior English Content Editor
Egypt Info
September 2002 - August 2003
Job duties: - Conducting researches and writing English Content (e.g. daily news, articles and reviews on various issues) to be published on several Egyptian web portals including www.express0555.com and www.omeldonia.com
- Responsible for a section on the website - "Women's Corner" - preparing the necessary articles, reviews and photos for this section.
- The job also included translating various documents, clerical works, and computer works e.g. using adobe Photoshop, network, and internet publishing tools.)
Translator (Trainee)
Al- Ahram Press Institution
June 2000 - September 2000
Translating news from the AP, AFP, Reuters news agencies into Arabic
College: B.A. Alsun Major: English Language Class: 2002 Grade: Good Graduation Project: Translating a book about 1973 war from Arabic into English Project Grade: Very Good Studied Litrature, Translation, Phonetics, Linguistics, Culture, Drama...etc,
High School: Degree: Thanwiya Amma (national education system) As-Salam College Language School Science Section Grade: 97%