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reham lawend, Call Center Agent

reham lawend

Call Center Agent

Food company

Location
Kuwait - Al Kuwait
Education
Diploma, Ticketing and reservations
Experience
9 years, 7 Months

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Work Experience

Total years of experience :9 years, 7 Months

Call Center Agent at Food company
  • Kuwait - Hawali
  • September 2017 to May 2019

Receiving calls from clients and take orders in addition to make reservations and receive complaints from the customers

Translator at Daralmaaly for general trading and contracting
  • Kuwait - Hawali
  • July 2004 to March 2008

Translating various documents such as certificates, contracts, essays and other documents form English to Arabic and vice versa

Bank clerk at the National Bank of Egypt
  • Egypt
  • June 1999 to June 2003

Issuing investment certificates, registering them on computers and updating customers accounts

Education

Diploma, Ticketing and reservations
  • at Skyline Institute
  • February 2009

IATA certificate in basic air fares and Amadeus reservations

Diploma, IT
  • at IBM Egypt in cooperation with the ministry of communication
  • January 2004

Network security and site management

Bachelor's degree, accounting
  • at Mansoura university
  • September 2001

Business college, English section subjects :business ,banking,administration,cost accounting

Specialties & Skills

computer programs
+Endorse 0
Communication skills
+Endorse 0

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Basic air fares and amadeus reservations (Certificate)
Date Attended:
February 2009
IT professional training program (Certificate)
Date Attended:
January 2004
Fundamentals of digital marketing (Certificate)
Date Attended:
July 2020

Hobbies

  • Travelling
  • Travelling, reading and swimming