Public Relations / Administration
AFAQ Group
Total years of experience :6 years, 0 Months
Assisted in creating a communication process between all levels of management.
Worked closely with management to develop quarterly management audits that
were presented at the executive meetings.
Responsible for creating monthly business process audits that went straight to
management.
Planning exhibition hall layouts and activities programmer such as workshops
Manage tasks for Committee meetings, including compiling agendas, recording
minutes & drafting correspondence based on meeting outcomes.
Collaborated with and reported to senior operational leadership regarding all
project deliverable, customer service issues, departmental operational updates,
and human resources activities and functions.
Involved in organizing and putting together high profile events and conferences.
Liaising with external clients, marketing agencies and other third parties.
Carrying out targeted marketer search.
Producing and collating sales reports and financial insights.
Responsible for the maintenance and updating of employee database.
Creating reports and presentations for Office Manger to present to department
heads.
Organising and facilitating management meetings
taking minutes of meetings and transcribing and distributing summaries to all
sales managers
Organising and recording weekly appointments for sales agents
Ensuring Facilities Manager was aware of new starters and leavers
Answering phones and dealing with initial enquiries
Computer expertise, in all MS Office programs (Word, Excel, PowerPoint,
Outlook )
Responsible for purchase orders.
Raising of purchase orders and invoice tracking.
Creating and modifying documents using Microsoft Office.
Setting up and coordinating meetings and conferences.
Involvement in social media implementation.
Updating, processing and filing of all documents
Develop and maintain positive working relationships with facility management.
Entering data from customer filled forms, coupon .
Professionally handle incoming requests or inquiries from customers and ensure
that issues are resolved both promptly and thoroughly.
Provide quality care and support in a variety of areas including, but not limited
to provide information to customers in response to inquiries about products,
services, promotions complaints, suggestions.
Handle issues in the best interest of both customer and company.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken and updating the platform in which data is
entered on.
Maintain customer databases.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer care process.
Establish and carry out departmental or organizational goals, policies and procedures,Direct and oversee an organization's financial and budgetary activities, Manage general activities related to making products and providing services Innovate by applying new technologies in the workplace,Consult with other executives, staff and board members about operations,Negotiate or approve contracts and agreements,Appoint department heads and managers,Analyze financial statements, sales reports and other performance indicators,Identify places to cut costs and to improve performance, policies and programs