Technical Consulting Engineer- Customer
Cisco Systems - India
Total years of experience :10 years, 5 Months
• Directing fault management to resolve escalations/incidents.
• Championing enterprise design, remote coordination, service delivery, etc. as part of delivering compelling value to clients.
• Independently addressing and resolving multiple escalations on a daily basis.
• Overseeing and implementing the configuration process of new and existing projects.
• Performing real-time troubleshooting and problem resolution to resolve network-related issues.
• Identifying & eliminating issues & potential bottlenecks by monitoring & fine-tuning network infrastructure.
• Rendering support to new & existing hardware existing hardware for supporting current customers & enabling future growth.
• Reproduce the problems encountered by Cisco product users in lab environments to isolate the underlying cause and identify bugs in the software that could be causing the problem. Working at the intersection between User, Sales & Developer.
• Creating and managing tenants on Google Cloud Platform.
• Orchestrate deployment of network services and systems within a Public Cloud environment using a Cloud Management Platform.
• Performing all aspects of network installation and configurations, including routers, load balancers, firewalls and virtual private networks.
• Monitoring the database in Google Cloud and providing the relevant information to the concerned team when required.
• Monitoring the health status of tenants, load balancer and firewall.
• Interact with external customers to configure new connections and if necessary troubleshoot existing connections into our gateway.
• Responsible for Alarm Monitoring, generating trouble tickets, Fault analysis and Fault management.
• Configuring and troubleshooting Port Channel, ACL, VLAN (data and voice), access and trunk ports, slowness issue, traffic shifting and other LAN, WAN related issues.
• Troubleshooting RIP, EIGRP, OSPF and Redistribution of Protocol.
• Troubleshooting SAP, Outlook and internet traffic Issues.
• Pro-actively resolving the issues.
• Change Request and incident queue monitoring of Bridge to manage customer request and queries along with common functional mailbox.
• Configuration, Management and monitoring of LAN& WAN.
• Managing and maintenance of devices including switches, routers and riverbeds.
• Responsible for Alarm Monitoring, generating trouble tickets, Fault analysis and Fault management.
• Focussed on the Implementation, configuration and support of data networks and communications.
• Resolving customer DHCP, Port Channel, Ether Channel, port Security issues.
• Boot Failure Recovery, Flash Memory upgrade, HIGH CPU on switches, IOS assistance.
• Ability to quickly resolve the Network and Hardware related issues.
• Recognized for building strong relationships with customers, vendors and technical staff.
• Provide training to new hires on process and products.
• Interact with customer technical representatives to ensure that the requirements are understood, and the best cost-effective solution is delivered up to the customer satisfaction.
• Hardware knowledge of CISCO routers, switches, UCS and wireless devices.
Qualification University/Board Year of passing Percentage/Division
I have completed my engineering from ALL SAINTS COLLEGE (R.G.P.V UNIVERSITY).I am very enthusiastic to bring my theory knowledge which i have learned till now in practical use.
H.S.C CBSE Board 2008 64.2%
S.S.C CBSE Board 2006 74% Trainings ➢ I have successfully completed my industrial training on Industrial Automation from C.R.I.S.P, Bhopal Software Language Known • Windows operating system (XP, Vista, Windows 7) • Microsoft office