Reina Mneimneh

Build and execute social media strategy through competitive research, platform determination, benchmarking, and audience identification
- Create and implement social media marketing plan and editorial calendar
- Manage the day-to-day handling of all social media channels such as Facebook, Instagram, Tiktok and YouTube, adapting content to suit different channels
- Research and evaluate the latest social trends, techniques, and competitor campaigns in order to find few and better ways of measuring social media activity
- Generate, edit, and publish daily engaging multimedia content that builds meaningful connections and encourages community members to take action
- Develop creative messaging that effectively communicates stated objectives while adhering to brand voice guidelines
- Prepare Facebook/Instagram ads - carousel/video/single image including visuals and text
- Brief graphic designer about visuals you need for social media, and ads
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices
- Work within a budget and report any overspend
- Form key relationships with influencers across the social media platforms

- Using different Google Applications (Google Ads, Google Analytics, and Google Business) o Monitoring SEO and websites’ traffic via Google Analytics
o Creating, verifying and updating branches via Google Business
o Creating ads (Search and Display Ads) via Google Ads
- Creating the annual marketing calendar
- Organizing events (graduation, annual dinners, exhibitions, job fairs, annual festivals...)
- Managing different social media platforms such as: Facebook, Instagram, LinkedIn, and YouTube
o Handlingallcustomerinquiries(commentsandmessages)
o Creatingandmonitoringcampaignsandads
o Generating, editing, publishingandsharingdailycontent
o Settingupandoptimizingcompanypagestoincreasethevisibilityofcompany’ssocialcontent
- Sending monthly and occasional newsletters
- Coordinating with outdoor advertising companies
- Creating, designing and updating websites
- Handling customer inquiries and sending quotations via email
- Liaising with the sales team to ensure brand consistency
- Issuing business letters, proposals and reports
- Preparing different marketing tools (flyers, posters, rollups, brochures, promotional items...)

- Developing Mikdashi for Home Appliances' Facebook Page
- Handling all customer inquiries
- Preparing and editing pictures via Photoshop
- Posting weekly offers
- Coordinating with showroom manager about product specifications, stock and prices

- To provide excellent front line customer service relating to all Customer services
including but not limited to:
- Customer information and advice
- Enquirers, complaints and service requests via telephone, e-mail.
- Handling out information leaflets and documents
- To operate professionally as an individual and team member for the benefit of the customer at all times, regularly contributing ideas, suggestions and
feedback to CRM thus providing a valuable contribution to the effectiveness and continued success of the CR Management.
- To keep up to date with developments, services and information relating to the Customer Relations Services to ensure appropriate and timely information is given to customers.
- Communicates courteously with customers by telephone, email, letter;
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of
problem, personnel involved, and detailed description of resolution.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Reviews all post-sale service cases with the CRM on daily, weekly and monthly basis.
- Keeps accurate records of discussions or correspondence with customers.
- Analyses statistics or other data to determine the level of customer service your organization is providing.
- Maintains a file of the dealership's customer satisfaction achievements.
- Assists service customers during the morning service rush, when possible.
- Coordinate with CRM the monthly meeting and prepare the MOM.
- Coordinates with CRM customer follow-up programs and in organizing CMC events.

Internship as an Operation Teller and Customer Service Representative

- Greeting and welcoming guests in a professional way.
- Being familiar with Wellness Center Tariff list in order to advise and promote clients on treatments, spa programs, gift vouchers and retail sales.
- Ensuring all bookings and administration procedures are carried out correctly. All operational procedures, codes of conduct and standards of appearance are as laid down by the Wellness Center Manager.
- Carrying out all billing procedures correctly and to report any discrepancies to the manager immediately.

- Handling phone calls related to DII, Whatsapp Bundle, Web & Talk Bundle, High Speed Service 3.9G and Bil Khidme Line.
- Solving problems related to APN settings, Network Settings, Authorization of Mobile Phones.
- Operating with Help Desk at Touch.
- Requesting help from the Help Desk.

- Shipping orientation, commercial liaison and sales.
- Cargo tracking, voyage plan, and cargo stuffing and routing.
- Data processing (clients, freights, ports, and vessels.
- Documentations and communication with overseas partners.
- Performing client lists, B/L, arrival notices, invoices and withdrawal orders.
- Follow up with customers regarding ETA and ETS of vessels.
- Calculation of Demerge and detention rates.

- Improve Microsoft Access Shipping Templates
- Perform Income Statements
- Performing Balance Sheet Statements
- Improved data organization on Microsoft Office and on the Dolphin software
- Acting as a liaison between clients and staff.