Reine Boudiab

• Built and managed a sales pipeline of 600+ active prospects and accounts across enterprise, government, and

mid-market sectors using a customized workflow in Zoho CRM.

• Contributed to a 20% increase in sales generation and qualified opportunities through strategic outbound

prospecting and account engagement.

• Scheduled and coordinated 15-25 qualified meetings and demos monthly with decision-makers, IT teams, and

senior stakeholders.

• Contributed to selling managed cybersecurity services and SaaS cybersecurity solutions including SOC, SIEM,

EDR, email security, OT security, and cloud security solutions within an MSSP environment.

• Worked closely with cybersecurity vendors, distributors, and technology partners to support solution positioning,

onboarding activities, and customer requirements within the UAE market.

• Supported enterprise cybersecurity opportunities involving Fortinet and Palo Alto-related discussions alongside managed security and infrastructure security offering

Kept detailed track of legal documents and project implementation.
● Maintained appropriate filing of personal and professional documentation.
● Displayed absolute discretion at handling confidential information.
● Responded to approximately 30 emails per day and other correspondence to
facilitate communication and enhance business processes.
● Oversaw personal and professional calendars and coordinated appointments for
future events.
● Attended meetings, took notes and tracked action items.

Call center agent (Answering inquiries about flight information, visa processes, airport policies, etc.)
● Prepared call center daily report.
● Generated announcements such as Last-minute call, gate change, etc.
● Lost and found property officer (Receiving lost items, maintaining lockers, Rack management, Charity Handover, Items’ Disposal, Claiming items)
● Provided any needed assistance for passengers (Terminal operations)
•Maintained concise, clear and factual shift report to be transmitted to enable hand over and task follow-up.
● Ensured efficient customers flow through Terminal in compliance with agreed standards and procedures. (Que Management)
● Escalated issues to proper supervisors when standard processes were not effective.

● Executed record filing system to improve document organization and
management.
● Received and sorted incoming mail and packages to record, dispatch, or distribute
to the correct recipient.
● Answered multi-line phone system, routing calls, delivering messages to staff and
greeting visitors.
● Restocked supplies and placed purchase orders to maintain adequate stock levels.
● Negotiated contracts with vendors and suppliers for office supplies, equipment
and services.