REINE EL HELOU

General Duties:

- Overseeing the company's human resources functions
- Ensuring compliance with employment laws and regulations,
- Developing and implementing HR policies and procedures that align with the company's overall strategy and goals.

Main Duties:

Recruitment and retention: Developing and executing recruitment strategies that attract top talent and overseeing retention efforts to keep employees engaged and motivated.

Compensation and benefits: Designing and implementing competitive compensation and benefits programs that attract and retain employees while also aligning with the company's financial goals.

Performance management: Developing and implementing performance management programs that set clear expectations, measure progress, and provide feedback to employees.

Training and development: Identifying training and development needs, creating training programs, and overseeing employee development efforts to help employees reach their full potential.

Employee relations: Handling employee relations issues and providing guidance and support to managers and employees on workplace issues.

Compliance: Ensuring compliance with local, state, and federal employment laws and regulations, including equal employment opportunity laws, wage and hour laws, and workplace safety regulations.

HR technology: Implementing and managing HR technology systems to streamline HR processes and improve data management.

Leadership: Leading and mentoring the HR team, providing guidance and support, and promoting a positive and productive work environment.

‐ Restructuring, managing and maintaining a fully functioning Human Resources department including Policies and Procedures, manuals, job descriptions
‐ Developing organizational charts, compensation plan, and employee motivation plan
‐ Ensuring relation between departments, talent and performance management, and succession planning and career development
‐ Responsible for an effective and fast recruitment process
‐ Ensuring all P&P are properly implemented and applied
‐ Handling personnel files, contracts and all sorts of leaves
‐ Keeping records of benefits plans, personnel transactions as
hires, promotions, transfers, performance reviews, terminations, and employee misconduct records for government reporting
‐ Handling the payroll of almost 200 employees
‐ Handling the MOF and Social Security procedures
‐ Handling the foreigner's work permits, and residency
‐ Working with the HOD's on maintaining an ongoing positive team spirit

*Tasks and duties:
- Have full knowledge of the internal policies and procedures
- Abide to internal rules and regulations
- Have full knowledge of the company’s brands
- Maintain efficient filing and record keeping for the functions
- Complete periodic reports related to the function as set by SOPs
- Ensure all checklists and reports are filled accurately and on time
- Lead the daily briefings with the HR Team
- Attend the yearly budget meeting with the Executive Committee
- Lead meetings with HODs and Brand GMs on new HR Policies, systems and procedures
- Maintains efficient and ongoing communication with operations and administration
- Develop and follow up on annual HR action plan
- Develop the yearly budget for the department in coordination with the finance function
- Assist HODs in developing their budgets by providing support and statistics on employee compensation and benefits for their departments
- Participate in the formulation, updating and proper implementation of HR policies and procedures
- Propose innovations, upgrades and new systems and SOPs to management as needed
- Coordinate with service contracts - i.e. training companies where applicable - and ensure proper execution
- Attend and Conduct the yearly appraisal meeting with the HR and the VP
- Conduct quarterly KPIs progress meetings with the VP and the HR team
- Ensure the implementation of HR policies and procedures and the HR system
- Develop and implement training policy and procedures
- Assist the HODs and GMs in identifying the training needs for their team
- Develop training calendar with the HODs and GMs for their team
- Research and recommend training programs
- Receives training requests from HODs and GMs
- Develop Orientation Plans for new comers by position in coordination with the HOD ‘s and GMs
- Ensures the availability of training resources and maintain employee training records updated
- Work with HODs and GMs by providing them with guidance and support on all HR activities
- Maintain an open door policy and provide counseling to all employees
- Develop and implement a Performance Appraisal System; KPI’s
- Coordinate with HOD’s on setting KPIs for their team; and provide support on the process
- Conduct Quarterly KPI meetings with HODs, GMs and their teams
- Approves forms related to HR for the team as per policy
- Ensure personnel files are maintained and updated
- Manage investigations and disciplinary matters
- Provide advice and guidance on employee relations cases, ensuring that they are well managed and meet the policies best practice
- Propose, manages activities and special programs for employee motivation
- Manages employees’ absence and vacation and maintain updated files
- Follow‐up on the registration of the company’s internal discipline in the ministry of labor
- Develop and implement a manning guide for all departments
- Analyze department needs and future growth to derive the recruitment
- Manage strategic and operational recruitment
- Provide support to managers in the recruitment & participate in the selection
- Develop and maintain a database of candidates via recruitment
- Manage the separation process for employees in termination and/or resignation and/or non‐renewal situations
-Design and implement compensation and salary scale for all titles in the company
- Work with management on the development and implementation of a grading and benefits for all titles
- Conduct/update salaries surveys for competing companies
- Ensure a competitive compensation strategy at all times through a proper mix between financial and non‐financial benefits
- Follow‐up on the registration of new joiners and leavers in the CNSS
- File official employment papers in the CNSS for every employee
- Make sure all official documents are available and updated
- Prepare family allowance reports to be presented to the SS
- Arrange to get all required legal documents for the company

➢ May 2012 till May 2017: Operational H.R Manager La Mie Doree s.a.l
Ashrafie /Sioufi/57 Alghazali str / Maken Bldg

Main Tasks:
• Managing and directing the entire Human Resources Department for La Mie Doree Catering and Restaurants (4 branches), Chez Paul (8 branches), Balthazar and Karnaval.
• Restructuring of the whole Human Resources Department.
• Prepare employee’s legal contracts organize internal rules and regulations and maintain all internal applications.
• Recruiting, organize and plan all departments, perform manage and improve systems, organize regulate and rule concerns regarding employees. Any contribution in effective strategies for screening and recruitment.
• Assure employee, development, needs assessment, and training; develop policy, documentation and employees relations and communication.
• Introduction of any HR systems that enhanced efficiency.
• Food and safety, Hygiene, Inspection and pest identification on coordination with Boeker and Specifico.
• Improving employee morale Improving the benefits program or launch of new employee benefits.
• Assure employee safety, welfare, wellness and health.
• Coordinates the implementation of people-related services, policies, and programs through Human Resources staff; reports to the CEO; and assists and advises company managers about Human Resources issues.
• Initiation / Development of any new HR policy or procedure.
• Any notable improvement in employee retention or satisfaction.
• Payroll, NSSF (Registration & Declaration) Preparation of (R3, R4, R6, R7, and R10)……
• Interfere with all the legal cases and issues related to the employees, the ministry of labor and the Lebanese courts.

➢ September 2011 till May 2012: H.R Manager Fawaz Holding s.a.l
Hamra/Clemenceau/Justinien str / Fawaz Holding Bldg.

Main Tasks:
• Managing and directing the entire Human Resources Department for 8 companies.
• Restructuring of the whole Human Resources Department.
• Prepare employee's legal contracts organize internal rules and regulations and maintain all internal applications.
• Recruiting, organize and plan all departments, perform manage and improve systems, organize regulate and rule concerns regarding employees. Any contribution in effective strategies for screening and recruitment.
• Assure employee, development, needs assessment, and training; develop policy, documentation and employees relations and communication.
• Introduction of any HR systems that enhanced efficiency.
• Improving employee morale Improving the benefits program or launch of new employee benefits.
• Assure employee safety, welfare, wellness and health.
• Coordinates the implementation of people-related services, policies, and programs through Human Resources staff; reports to the CEO; and assists and advises company managers about Human Resources issues.
• Initiation / Development of any new HR policy or procedure.
• Any notable improvement in employee retention or satisfaction.
• Payroll, NSSF (Registration & Declaration) Preparation of ( R3, R4, R10)

Free Lance Projects:
September 2011 - October 2011
- Premium Project s.a.l
- Aal & Associates s.a.l
- Metaform-x s.a.r.l

- H.R Manager, Legal Advisor / Create the Human Resources Department.
Organize, review and finalize all the legal issues.

June 2011 till September 2011: Free Lance Project Opening of le Dix Hotel
Recruiting a full staff for Le Dix Hotel
H.R Manager/ Create the Human Resources Department.

February 2011 till June 2011: HR manager and Admin coordinator P.GROUP s.a.l offshore
Sin el Fil / Demerjian center/ bloc B/ 7th floor.
Restructuring of the human resources department


HR manager Polarisnet a P.GROUP company
KSA, Riyadh, Al-Olaya STR Al Rosayyes Bldg
Restructuring of the human resources department

Main Tasks:
Guides and manages the overall provision of Human Resources services, policies, and programs in the previous companies.

• Recruitment, Selection, Training, Evaluation and development
• Employee relations, and Staff orientation
• Update and create suitable rules and regulations
• Coordinate with head of departments to create a clear job description for each department
• Follow up on all NSSF Documents / with insurance companies
• Follow up with training and recruitment agencies
• Follow up on travel issues matters from A to Z
• Attendance monitoring and Payroll training
• Follow up on objective and appraisals

➢ February 2010 till February 2011
HR manager / Personal Assistant CEO ORKIN Pest Control (Prevents s.a.l)
WWW.ORKIN.COM

Main Tasks:
• Managing and directing entire Administration of Executive Office.
• Responsible for responding to a wide range of request by General Manager.
• Composing internal office memorandum related to Executive Office, and supervises the preparation of replies to Guest comment cards.
• Type's reports, letters, memorandums, forms and correspondence, maintain files, some of which will be confidential and should be secured in locked filing cabinets.
• Prepare meetings, organize sales programs, do inspections, reports and contracts, and maintains a step by step follow up with the client even after closing the deal.
• Monitors applicable laws and regulations, and ensure compliance.
• Ensured that the company reached the high expectations and high quality in all the departments, reported directly to the General Manager.
• Was the representative of the company in, events, and other locations.
• Prepare employee's legal contracts organize internal rules and regulations and maintain all internal applications.
• Rrecruiting, organize and plan both departments, perform manage and improve systems, organize regulate and rule concerns regarding employees.
• Assure employee, development, needs assessment, and training; develop policy, documentation and employees relations and communication.
• Assure employee safety, welfare, wellness and health.
• Coordinates the implementation of people-related services, policies, and programs through Human Resources staff; reports to the CEO; and assists and advises company managers about Human Resources issues.

➢ January 2007 till February 2010
H.R Coordinator Promoted to H.R Manager, and P.A to the managing partner of the ORIGINAL CARWASH CAFÉ

Main Tasks: * Initiation / Development of any new HR policy or procedure.
* Any notable improvement in employee retention or satisfaction.
* Improving employee morale Improving the benefits program or launch of new employee benefits.
* Any contribution in effective strategies for screening and recruitment.
* Introduction of any HR systems that enhanced efficiency.
* Role in training new or existing staff.
* Participation in any leadership initiatives.
* Prepared several checklists on a daily basis,
* Ensured that the company reached the high expectations.
* Represent the company in events.
* Double checked the Directors job descriptions in all the departments.
* Prepare all kind of H.R data base files and information.
* Composing internal memorandum related to Executive Office.
* Supervise the preparation of replies to Guest comment cards.
* Type's reports, letters, memorandums, forms and correspondence,
* Maintains files, some of which will be confidential and should be secured in locked filing cabinets.

➢ May 2002 till August 2006
Full time job at the philatelist company of stamps Beyrouth/Lebanon

* Managing and directing entire Administration of Executive Office.
* Directing entire international deals responsible for responding to a wide range of request by General Manager for local and overseas commercial transactions and communications.
* Close contract with international dealers and prepare all legal operations and contract.
* Coordinate human resource management activities of the company; maintain functions such as employee compensation, recruitment policies, and regulatory compliance. Recruit, interview and select applicants.
* Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.

Trainings: From 07/11/2005 till 05/12/2005
Training at BLOM Bank s.a.l in the Customer Service Section at Hazmieh Branch Lebanon

August 2004 till January 2005
Part time training (internship)
Me Marcel Yazbeck cabinet Beirut/Lebanon


Corporate Training with The international Butler academy:
• Manners as Business Intelligence
• Contemporary Etiquette & Protocol
• Business etiquette / Meeting skills / Restaurant skills

➢ ISO 9001 / 22000 Training:
Quality management
Hassp /Food and Safety
-Initial training with Orkin university:
Human resources and corporate Legal training to lunch a franchisee
Food and safety, Hygiene
Inspection and pest identification
Find a solution, treating, implementing and monitoring

Computer Programming Skills:
- Windows2000, Windows XP, Windows Vista, Windows seven.
- Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, , Microsoft Visio, Microsoft Outlook Express.
- Synapse / Protel / Sets
- Silicone (Payroll Software)