Total Years of Experience: 9 Years, 5 Months
June 2011
To August 2014
Front Office Receptionist cum Customer Service Representative
at Dulsco L.L.C.
Location :
United Arab Emirates - Dubai
Front Office Receptionist cum Office Administrator:
• Performs reception duties such as answering telephone calls and making appointments.
• Receives and forwards incoming / outgoing mails (e-mails and courier).
• Filing incoming faxes and emails.
• Schedules meeting in the conference room.
• Notes down the messages and forwarding the same to the respective departments.
• Receives visitors to the office, obtain name, purpose of visit and contact the appropriate staff.
• Maintains staff attendance record and forwarding the summary at the end of every month to the respective Senior Managers.
• Maintains a neat and clean office environment (conference/meeting room).
Customer Service Representative (Call Center):
• Receiving calls from 800-92783 hotline and emails on all types of service-related queries and requests & conveying the same to the Commercial Department and Operations Team to complete the agreement.
• Taking down the various complaints and forwarding the same to the respective departments.
• Faxing and replying to email queries.
• Entering queries/requests to EWMS System
• Performs reception duties such as answering telephone calls and making appointments.
• Receives and forwards incoming / outgoing mails (e-mails and courier).
• Filing incoming faxes and emails.
• Schedules meeting in the conference room.
• Notes down the messages and forwarding the same to the respective departments.
• Receives visitors to the office, obtain name, purpose of visit and contact the appropriate staff.
• Maintains staff attendance record and forwarding the summary at the end of every month to the respective Senior Managers.
• Maintains a neat and clean office environment (conference/meeting room).
Customer Service Representative (Call Center):
• Receiving calls from 800-92783 hotline and emails on all types of service-related queries and requests & conveying the same to the Commercial Department and Operations Team to complete the agreement.
• Taking down the various complaints and forwarding the same to the respective departments.
• Faxing and replying to email queries.
• Entering queries/requests to EWMS System
November 2010
To March 2011
Secretary cum Receptionist
at Krish Sheeba Gen. Trading/R.Choithram
Location :
United Arab Emirates - Dubai
➢ Office Secretary cum Receptionist
Krish Sheeba General Trading L.L.C. / R. Choithram Supermarket L.L.C.
Meena Bazaar, Bur Dubai, U.A.E.
Inclusive Dates: November, 2010-March, 2011
• Answers telephone calls and greets guests/clients professionally and politely.
• Relays messages via telephone and e-mails.
• Writes business letters, Inquiries and Local Purchase Orders (LPOs).
• Handles and responsible for all office duties, such as checking office supplies and basic troubleshooting of the computer, printer and scanner when problem occurs.
Krish Sheeba General Trading L.L.C. / R. Choithram Supermarket L.L.C.
Meena Bazaar, Bur Dubai, U.A.E.
Inclusive Dates: November, 2010-March, 2011
• Answers telephone calls and greets guests/clients professionally and politely.
• Relays messages via telephone and e-mails.
• Writes business letters, Inquiries and Local Purchase Orders (LPOs).
• Handles and responsible for all office duties, such as checking office supplies and basic troubleshooting of the computer, printer and scanner when problem occurs.
May 2007
To October 2010
Computer Admin. cum Cashier
at Jeehan.Net Cafe
Location :
United Arab Emirates - Dubai
➢ Tecnical Support Staff/Computer Administrator
Jeehan Net Café
Al Muteena St., Deira, Dubai, UAE
Inclusive Dates: May, 2007-October, 2010
• Assists customers on PC usage and NET Surfing.
• Handles Automated PC/NET usage for billing.
• Ensures that the customers receive prompt attention and service.
• Attends customers’ needs and handling complaints.
Jeehan Net Café
Al Muteena St., Deira, Dubai, UAE
Inclusive Dates: May, 2007-October, 2010
• Assists customers on PC usage and NET Surfing.
• Handles Automated PC/NET usage for billing.
• Ensures that the customers receive prompt attention and service.
• Attends customers’ needs and handling complaints.
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