Customer Care Specialist
Concentrix Daksh Services Phils. Corporation
Total years of experience :15 years, 9 Months
My responsibilities includes the following:
1. Answering customer calls with their queries about product and services in the company.
2. Assisting the customer to file a complaint for their mis-sold insurance.
3. Opens customer's complaint file by recording account information and what have discussed.
4. Escalating the customer's concern to the relevant department to expedite the process.
5. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Duties
*Resolve the dispute the customers feel that arises between the company and its customers.
*Listen to every customer's complaints and provide correct resolution
* Remains professional, diplomatic and patient and try to work out to find a common solution.
*Managed call by addressing the customer's query with quality output.
1. Handles the necessary preparation and computation of the payroll.
2. Prepares monthly collection reports.
3. Prepares mid-year and year end bonus of all the employees.
4. Maintains the custody of petty cash fund.
5. Assists in tellering function during peak collection days and whenever the cashier is out.
6. Deposits of daily collection to the bank.
7. Makes disbursement from the petty cash fund and prepares petty cash replenishment form.
8. Posting the corresponding salary deductions of all employees to its individual ledger.
9. Posting of disbursement and loans to the peach-tree.
10. Computing loans and all other Coop concerns.
1. Perform physical checks of the stock received.
2. Organize and manage stock of merchandise, products and items.
3. Prepare and verify accurately the stock records and statements.
4. Coordinate stock clerical activities with the management office on a daily basis. 5. Implement safe and secure procedures in handling stocks.
6. Prepare weekly, monthly and yearly inventory of all the stocks.
