Executive international reservations
Enhanced comfort agency ‘’Master’’, Russia,
Total years of experience :17 years, 5 Months
Responsibilities:
• Provide high customer service level to assure member totally satisfied;
• Develop and execute personal marketing plan to acquire sales goals;
• Suggest customers with most cost-effective travel mode within
established corporate travel policy;
• Comply with company established guidelines, procedures and standards
in customer service area;
• Head responsible for resolution of client and vendor concerns.
• update all daily sales reports, weekly and monthly feedback reports,
analyze the store performance;
• maintains knowledge of current sales and promotions, payment and exchanges;
• watches for and recognizes security risks and thefts to minimize losses;
• Achieve the sales target by using advanced sales techniques and product knowledge;
• arranging coordination;
• Supporting and supervising the shop in the absence of the manager in all aspects;
•Communicate with customers to assess and satisfy their needs and expectations.
• Ensure effective operation of the Bar;
• Handling special events & parties;
• Menu changes;
• Conducting aspects of bar training;
• Resolve customer complaints;
• Membership forums;
• Supporting and supervising the outlet in the absence of the manager in all aspects with Food and Beverage/DJ’s and Band;
• Ensure the use of right standard operation procedures by all team members within the outlet;
• Manning, Duty roster and Oasis.
• Resolve customer complaints;
• Coordinate with the chef in regards to food and required changes on daily basis;
• Menu changes;
• Manning, Duty roster;
• Order beverages from the suppliers and maintain par stock levels;
• Supporting and supervising the outlet in the absence of the manager in all aspects with Food and Beverage and Entertainers
• Working with company’s clients;
• Making sales and marketing calls to clients;
• Supervise events and services;
• Develope and keep continually in hand relationships with key corporate accounts and increase the market.
• Provided excellent customer service and charged with the responsibility to over look aspects of operations;
• Greeting guests, check in (membership system), inform about game rules, prices, promotions and drawings.
Subjects included tourism, hospitality, cultural service, management and marketing, ethics and etiquette.
