Senior Technical Support Engineer
Perception Gaming Inc.
Total years of experience :9 years, 1 Months
• Provide technical assistance and support to end-user for any issue related to Server, Workstation, Computer’s system, Hardware, Software and Peripherals via Phone calls, Chat support, Email, Remote Access tool and On-site if necessary.
• Install, configure, and setup Computer for new/current employees.
• Install, configure and maintain Server/Workstation’s system and software for our client.
• Monitor and manage network devices, troubleshoot connectivity issues, and optimize network performance.
• Conduct system upgrades, maintenance and hardware troubleshooting to ensure the dependability, security, and functionality of IT systems.
• Provide technical training to our clients and new employees’ in-order for them to better understand our system's operation workflow.
• Develop and maintain data backup and recovery strategies to safeguard critical information and ensure business continuity
• Ensure that IT systems adhere to relevant regulations, standards, and best practices.
• Collaborate with technology vendors, evaluate products and services, and negotiate contracts as needed.
• Maintain and conduct an inventory list of all computer-related components and equipment.
• Assist the player and offer a quick and effective solution in order to improve their overall gaming experience so they can resume playing and having fun with the game as soon as possible.
• Test and evaluate recently released games or apps from our client, and produce analysis reports to assist our client in making the game better.
• Examine and monitor gaming forums and other social media platforms for any emerging issues, feedback, or news that might impact players' gaming experiences.
• Provide support to end users at the desk side, for a particular location assigned to us
• Responsible for maintaining and support for printers, Fax Machines, or Bat Phones
• Perform on-site analysis, diagnosis, and resolution of simple desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Ensures anti-virus software and appropriate security patches are installed timely.
• Assess the need for and implement performance upgrades to PC boxes
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Ensure that physical desktop connections are in proper working order.
• Prepare tests and applications for monitoring desktop performance.
• Develop and maintain an inventory of all computer-related components and equipment.
• Install, configure, test and troubleshoot client's desktop, laptop, printers, fax machines and any related hardware/software problem.
• Develop and maintain an inventory of all computer-related components and equipment.
Good academic performance with average of 89%
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