Reshma Jayakumar

* Worked as an administrator and carried out operational duties
* Assisted in overseeing daily business activities and office operations
* Scheduled meetings and maintained shared calendars
* Organized, filed, and updated physical and digital documents for accurate record-keeping
* Handled calls, emails, and inquiries and redirected them appropriately

* Increased student engagement by 25% through interactive online sessions
* Conducted weekly sessions with an average of 50 students
* Used interactive tools to improve participation and collaboration
* Handled customer inquiries and resolved concerns
* Improved customer satisfaction by resolving user issues

* Managed a team for community outreach events
* Coordinated volunteer schedules and task assignments
* Improved decision-making processes, reducing project timelines by 20%
* Facilitated communication between volunteers and organizers
* Supported teamwork, engagement, and retention
* Handled customer inquiries and concerns