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Retaj Alsulami, Administrative Assistant

Retaj Alsulami

Administrative Assistant·Masaei Al Rowad Company

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 1 years, 5 months

Administrative Assistant

February 2026 - Present

Masaei Al Rowad Company

Dammam, Saudi Arabia

February 2026 - Present

• Receiving, tracking, and closing tickets efficiently.
• Preparing daily reports.
• Coordinating with teams to ensure timely issue resolution.
• Maintaining accurate records and documentation of all requests.
Company industry:
Facilities & Property Management
Job role:
Administration

IT Support Officer

July 2025 - January 2026

Al Hussan International Schools

Khobar, Saudi Arabia

July 2025 - January 2026

• Provide technical support by troubleshooting hardware, software, and network issues to ensure smooth operations.
-Manage IT infrastructure, including network systems, cybersecurity, and regular updates to maintain security and performance.
-Install and configure IT equipment and provide user training on educational systems and platforms.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Internship, Information Technology

August 2024 - November 2024

Ertiqa

Khobar, Saudi Arabia

August 2024 - November 2024

Company industry:
Telecommunications
Job role:
Information Technology

Internship, Network & Security

June 2024 - August 2024

Saudi Electricity Company

Dammam, Saudi Arabia

June 2024 - August 2024

Company industry:
Electric Power Production & Transmission
Job role:
Information Technology

Education

Saudi Electronic University

August 2028

August 2028

Bachelor's degree, Information Technology

Saudi Arabia

Imam Abdulrahman Bin Faisal university

January 2025

January 2025

Diploma, Computer Network

Saudi Arabia

Skills

Database
Expert
Database
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Cyber Security
Expert
Cyber Security
Expert
SQL
Expert
SQL
Expert
Network Security
Expert
Network Security
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Ticketing System
Expert
Ticketing System
Expert
Microsoft Office
Expert
Microsoft Office
Expert
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
REPORT WRITING
Expert
REPORT WRITING
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Programming basics in Python
Networking Devices and Initial Configuration – Cisco Crowd Management
The Bits and Bytes of Computer Networking
Data Fundamentals - IBM Data Entry
Cybersecurity Essentials –
The Bits and Bytes of Computer Networking
Apr 2025
Show credentials
Data Analysis
Dec 2024
Show credentials
Cyber security essential
Feb 2024
Show credentials