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Rey DeMonteverde, Leasing Operations Officer

Rey DeMonteverde

Leasing Operations Officer·Solidere International Ltd.

Saudi Arabia

Bachelor's degree, Administration

Work experience

Total years of experience: 14 years, 10 months

Leasing Operations Officer

January 2024 - Present

Solidere International Ltd.

Riyadh, Saudi Arabia

January 2024 - Present

Manage end-to-end leasing operations including unit availability, pricing, renewals, and contract execution
• Coordinate lease documentation through Ejar and ensure regulatory compliance with local authorities
• Handle tenant onboarding process including contract signing, payments, move-in coordination, and handover
• Monitor lease expirations and proactively manage renewals and retention strategies
• Liaise with corporate clients, brokers, and individual tenants for inquiries and negotiations
• Maintain accurate records of occupancy, unit status, and leasing pipeline reports
• Coordinate with finance regarding invoicing, rent collection, and payment follow-ups
• Support unit inspections (move-in/move-out) and coordinate with maintenance and operations teams
• Track market trends and competitor pricing to support leasing strategy
• Prepare leasing reports for management (occupancy rates, vacancy analysis, revenue tracking)
• Handle tenant concerns related to contracts, amendments, and legal documentation
• Ensure smooth communication between leasing, property management, and facilities teams

Company industry:
Real Estate
Job role:
Sales

Inside Sales Associate

January 2022 - January 2023

Go For Close LLC

Makati City, Philippines Remote

January 2022 - January 2023

Generate and follow up on leads
Schedule appointments with prospective clients
Present and explain property details to clients
Negotiate deals between buyers and sellers
Maintain a database of client information
Stay updated on real estate market trends
Handling contract information

Company industry:
Real Estate

Team Leader

January 2017 - January 2022

Inspiro Relia Inc.

Makati City, Philippines

January 2017 - January 2022

Set clear team goals and KPIs
Delegate tasks to team members
Monitor team performance and report on metrics
Motivate team members and foster a positive team
environement
Resolve conflicts and provide solutions to problems
Provide feedback for improvement and recognize team
member achievements

Company industry:
Business Process Outsourcing (BPO)

Customer Service Representative

October 2014 - January 2017

Sutherland Global

Taguig, Philippines

October 2014 - January 2017

Handling customer complaints
Processing billing
Generate sales leads/Sales
Ensure customer satisfaction
Troubleshooting common issues with products or services
Working with a team of CSRs and other departments to find
appropriate solutions to problems

Company industry:
Call Centers & Customer Care Outsourcing

SALES & CUSTOMER SERVICE ASSOCIATE

January 2013 - January 2014

Maria Management

Makati City, Philippines

January 2013 - January 2014

Product Promotion & Sales
Customer Assistance
Stock Monitoring & Replenishment
Merchandising & Display
Product Knowledge & Technical Demonstration
After-Sales Support & Warranty Assistance

Company industry:
Recruitment & Employee Placement Agency

CUSTOMER SERVICE ASSOCIATE

January 2011 - December 2012

Promo Edge Corp

Manila, Philippines

January 2011 - December 2012

Product Promotion & Sales
Customer Assistance
Stock Monitoring & Replenishment
Merchandising & Display
Product Knowledge & Demonstration
Price Tagging & Proper Labeling
Compliance with Store Policies & Cleanliness

Company industry:
Call Centers & Customer Care Outsourcing

CUSTOMER SERVICE ASSOCIATE

January 2010 - January 2011

Product Image

Makati City, Philippines

January 2010 - January 2011

Product Promotion & Sales
Customer Assistance
Stock Monitoring & Replenishment
Merchandising & Display
Product Knowledge & Technical Demonstration
After-Sales Support & Warranty Assistance

Company industry:
Merchandising

SALES PROMODISER

January 2010 - January 2010

TOY KINGDOM

Pasay, Philippines

January 2010 - January 2010

Product Promotion & Sales
Customer Assistance
Stock Monitoring & Replenishment
Merchandising & Display
Product Knowledge & Reporting
Compliance with Store Policies & Cleanliness

Company industry:
Sales Outsourcing

Education

Lyceum of the Philippines University Manila

January 2026

January 2026

Bachelor's degree, Administration

Philippines

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English
Expert