Restaurant Manager
Al Raha Gardens Plaza, Khalifa City A
Total years of experience :9 years, 9 Months
Jones the grocer, Al Raha Gardens Plaza, Khalifa City A, United Arab Emirates www.jonesthegrocer.com and Jones the grocer Etihad Heaquarters
December 2012 - present
Position: Restaurant Manager
Responsible for the business performance of the restaurant, analyzed and planning restaurant sales levels and profitability, preparing reports, Creating and executing plans for department sales, profit and staff development, coordinating the entire operation of the restaurant during scheduled shifts. Managing staff and providing them with feedback.
Handle guest complaints and ensures that all employees adhere to the company's standards. Meeting and greeting customers and organizing table. Training, motivating staff, maintaining high standards of quality control, hygiene and health and safety. Checking stock levels and ordering supplies. Preparing cash drawers and providing petty cash as required. Helping in any area of the restaurant when circumstances dictate.
Jones the grocer, Al Raha Gardens Plaza, Khalifa City A, United Arab Emirates www.jonesthegrocer.com
February 2012 - November 2012
Position: Restaurant Assistant Manager
Fully responsible on overlooking the whole operation, Involved on internal works and administrative works, responsible on stock control and making sure that standards are being followed, coordinates HYGIENE courses/training/exam and ensures that everyone applied/practice it.
Impose effective idea on making extra revenue without doing advertisement or promotions. Involve on different areas such as retails, visual merchandising and catering.
Train staffs which involved on customer service, service etiquettes, service standards, retail operation (cheese training), bar operation (barista training) and food knowledge.
Provide checklists to monitor equipments, checklists for bar area, checklists for retail area, checklist for FOH.
Provide data to monitor daily sales and provide idea to cover loses of revenue. Hands on operation (looking over the pass area, checking customers every table, clearing tables if its needed, coordinate staff on their respective stations, take order if needed, meet and greet the guests if needed, giving and settling bills if its needed)
Jones the grocer, Al Raha Gardens Plaza, Khalifa City A, United Arab Emirates
May 21, 2011 -January 2012
Position: Restaurant Supervisor
Represent the Jones the grocer brand to the highest level of professionalism, perform and manage cleaning and health & safety procedures as required, maintain and procure mis en place, napkins, sugars etc. and ensure replacements as required, deliver high levels of customer service, presentation and menu/product knowledge, perform some basic food preparation as required, make & serve coffee and beverages as required, at times, I am required to assist in the retail component of the store, perform cash handling and customer transactions if required, assist in the training of staff to ensure the highest standards of service are achieved, handle and resolve customer complaints to a standard set by my Manager and working closely with my manager and my co-supervisors to develop and grow the cafe business
Jones the grocer, Al Mamoura Building B, Abu Dhabi, United Arab Emirates www.jonesthegrocer.com
March 02, 2010 - September 09, 2010
Position: Restaurant Supervisor
Represent the Jones the grocer brand to the highest level of professionalism, perform and manage cleaning and health & safety procedures as required, maintain and procure mis en place, napkins, sugars etc. and ensure replacements as required, deliver high levels of customer service, presentation and menu/product knowledge, perform some basic food preparation as required, make & serve coffee and beverages as required, at times, I am required to assist in the retail component of the store, perform cash handling and customer transactions if required, assist in the training of staff to ensure the highest standards of service are achieved, handle and resolve customer complaints to a standard set by my Manager and working closely with my manager and my co-supervisors to develop and grow the cafe business
Design T-shirt Store Graniph, Dubai Festival City, Dubai United Arab Emirates www.graniph.com
February 21, 2009 - March 2010
Store Manager
Established in Japan, which conceptualize a limited edition t-shirts, worldwide competition of designs and having a monthly new designs.
Responsibilities: Represent the brand to the highest level of professionalism, perform and manage Visual Merchandising, performs cash handling if it's necessary, giving information about the brand, responds attentively to any guests complains/suggestions, responsible in pre-ordering of the stocks, presents the Sales Report Daily/Monthly, ensures the highest standard of service is meet, sends sales report directly to the franchise owner, ensures that the outlet is well maintained, receiving/checking of stocks, input items on the system, making sure all the items are properly stocked and labeled
Japengo Café, Dubai United Arab Emirates, under Bin Hendi Enterprises www.bin-Hendi.com
February 2006 - May 15, 2008
Restaurant Supervisor
Locally established offering international cuisine (Japanese, Chinese, Italian, Arabic, and Mediterranean) one of their busiest food chains
Responsibilities: Responsible in reporting any maintenance job of the restaurant, responsible in training the staff (food and beverage knowledge, proper service, proper handling of guests, motivating the staffs, developing their self-esteem to be confident and more competitive staffs), responsible in doing monthly reports, monthly inventories, up-dates daily purchases (food and none-food), revenues and petty cash, maintains smooth and effective operation especially during peak hours, build-up strong team works, supervise guests needs and exceed their satisfaction, check the muster roll according to their duty rooster, checked proper hygiene and proper food handling and up-dates the Restaurant check lists.
Mr. Choi Kitchen, Walter Mart, Pasong Tamo, Makati City, Philippines
June 2005 - December 2005
Head Waiter
Authentic Chinese cuisine wherein the famous Executive Chef Lo (a Filipino Chinese National) officially designed the menu - he is the executive chef of the famous Super Bowl in the Philippines indeed
Responsibilities: Fully responsible in Staff Training, Supervise the dining area, controls smooth operation, develop leadership and strong team-work, up-dates stocks and making sure that first in first out are practiced.
The Tea Republic, SM Megamall Philippines
January 2005, June 2005
Barista
Locally established gathering imported teas worldwide, basically educating clients the importance of teas as an accompaniment of their meals.
Responsibilities: Maintaining the restaurant smoothly operated, responsible in cash handling (includes banking, reports daily and monthly purchases, daily and monthly sales report), proper handling of espresso and coffee machines, coffee grinders (includes sanitation and calibration), practice proper communication with the back of the house staffs and reports monthly inventory.
Kwang Tong Restaurant, Glorrieta Mall Makati City Philippines
May 2003 - March 2004
Head Waiter
Responsibilities: Taking and placing guests orders, ensures excellent service, build-up strong team work, follow guests needs and reports to my Superior.
Selecta Group of Companies, Manggahan Pasig City, Philippines
October 2002 - April 2003
Merchandiser
Responsibilities: Responsible in promoting their Selecta Products, encourage store owner to purchased and sell Selecta Products, zoning and mapping the places where we visited.