Ricky Sandoval

 Providing excellent services to guests
 Multitasked in various Food & Beverage outlets - Room Service, Restaurant, Banquets & Coffee Shop
 Delivering quick & effective service to guests
 Reporting any operational issues & guest complaints to Supervisors
 Checking guest satisfaction after providing service
 Working as per HACCP standards & maintaining cleanliness of areas at all times
 Follow the SOP’s set by the Rotana Corporate Office & working as per the SOP’s
 Following the upselling skills & focusing on the Company profit.
 Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests

 Open and maintain customer accounts by recording account information.
 Manage large amounts of incoming calls.
 Prepare product or service reports by collecting and analyzing customer information.
 Follow communication procedures, guidelines and policies.
 Suggest solutions when a product malfunctions.
 Use telephones to reach out to customers and verify account information
 Cancel or upgrade accounts
 Advise on company information
 Compile reports on overall customer satisfaction
 Resolve customer complaints via phone and email
 Recommend potential products or services to management by collecting customer information and analyzing customer needs.