IT Product Manager
Versa Haven Resources Limited
Total years of experience :12 years, 3 Months
- Lead the design of products and features from the ideation stage to post-launch.
- Facilitate product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products.
- Design user flows, interactions, and experiences that are simple, elegant, intuitive, and consistent across web and mobile platforms.
- Run user research and user testing to evaluate the current product and user needs.
- Work directly with Product Management, Engineering, and Marketing to effectively launch new features.
- Constantly audit, analyze, and iterate, leveraging quantitative as well as qualitative metrics.
- Take a data-driven approach to design growth experiments, while maintaining a relentless
focus on delivering real value for our customers.
- Responsible for ensuring designs are consistent, making sure products align with brand, and identity.
- Communicating design ideas through different methods depending on the stage of life of the product, to co-workers and stakeholders.
• App, Website and Operating Software Maintenance:
- Conduct reviews and tests on company App across all platform
- Fixing and documenting App related issues
- Provision of technical assistance on App usage and issues resolution
• Software Management
- Development and Administration of Needed Applications and provision of API supports for various departments.
- Installation, Maintenance and Documentation of softwares.
- Content creation and administration of knowledgebase.
• IT Supports:
- Perform regular maintenance of all system software and hardware as per maintenance schedule.
- Troubleshooting and fixing at the desktop level, including installation and upgrade of current office applications, operating system, anti-virus software, conducting file backups, and configuring systems and applications.
- Set up and configure desktop computers, peripherals and user accounts, assigning security levels, network access.
- Documentation of all requests for technical support assistance including end user identification information, nature of problem, and steps taken to resolve issues.
- Coordinate with the Customer service team on technical issues, respond to the issue/problem and apply appropriate resolutions to close the issue/problem in a timely manner
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Illustrate design ideas using storyboards, wireframes, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Research ideas essential for the development of new App features.
- Liase with Marketing and other units
- Provision of Support to Customers as well as Conduct layout adjustments based on user feedback
- Troubleshoot and investigate bugs and incidents
71, Adeniyi Jones, Ikeja
Lagos.
IT Supports
Supports Officer,
July 2011 - August 2012
• Installation of Computer system and Configuration of Users.
• Hardware and Network management and troubleshooting.
• Administration and Management of Server.
• Administration and Management of operation software (TechBank and BankOne)
• Management of Company website (content management, server administration)
Zain Nigeria Ltd.
Yakubu Gowon Way,
Kaduna.
Location Base Executive (LBE),
May 2010 -December 2010
• Installation of Computer system and Configuration of Users.
• Hardware and Network management and troubleshooting.
• SIM Card activation and Data Entry.
Office of the Deputy Governor, Dutse, Jigawa State
N.Y.S.C
IT Supports Officer
March 2009 - February 2010
• Installation of Computer system and Configuration of Users.
• Hardware and Network management and troubleshooting.
• Administration and Management of Server.
CORE COMPETENCES
• Professionalism and self Development.
• Integrity and Honesty.
• Attention to details, flexibility and Adaptability.
• Resourcefulness-Always thinking out side the box.
• Result oriented.
Programming Language: PHP, HTML, Javascript, C++, VB.NET, MySQL, Java
Platforms: Windows XP/98/95/2000/Vista/7/8
Concepts: Networking, Programming, Web development
Works Developed
- www.acsl.com.ng
- www.golddustpr.net
- www.themobphotography.com
- www.centralmotorworks.com
- www.cornerstonemortgagebankltd.com (co-developer)
PROFESSIONAL BODY
Microsoft Certified Professional (MCP)
Karrox Certified System Engineer (KCSE)