IT Help Desk & Support
Bennett Jones LLC
Total years of experience :13 years, 7 Months
Partnered with Tier II and Tier III help desk peers based in the Canada to resolve complex problems that required escalation. Provided
detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.
Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills
and technical problem-solving.
Desktop Support for users in the office, Imagine the Laptop and Desktops, upgrade and downgrade the computers.
• Installing & troubleshooting operating systems / Desktop Support / Internet and printer sharing / Incident creating / Software solutions / Good communication with users / Enhancement to computer hardware & Network / MS office / Typing speed / Active directory / Citrix / Outlook configuration & Solutions / Provide any kind solution on time by (Mail, over the phone 24/7)
Responsibilities:
Maintain the LAN / problem solving /outlook solution / backup / Marketing for IT hires / OS Installation etc..
Responsibilities:
• Provide on time solution
• Installs and configures applications software and related hardware (sucj as desktops, servers and related peripherals like printers, scanners, drivers, monitors and hardware,
• Provides software and system troubles shooting and support
• Active directory (AD)
• Proxy
• Outlook configuration ( Troubleshooting)
• OS Installation (Windows7)
• Computer upgrade... Etc.
Responsibilities & Syllabus of Lecturing:-
DIPLOMA IN ADVANCE HARDWARE ENGINEERING
• Introduction of computer, identification of peripherals
• Pc assembling & System configuration
• OS Installation (XP, Windows7 & Windows 8) & Device drives & Software installation
• Trouble shooting, Networking
DIPLOMA IN INDUTRIAL NETWORK ADMINISTRATION
• Introduction to network, Network hardware devices & Introduction to virtual computing
• IP addressing & Workgroup/ Peer to peer network
• Clients/ Server network & Wireless network
• Managing workgroup network environment & domain environment, User account
• Internet information server (IIS) & Domain name server (DNS)
• Dynamic host configuration protocol server (DHCP),
Responsibilities:-
• Maintaining the network system
• Maintaining and configuring routers and switches
• Repairing, Diagnostics, Trouble shooting and upgrading computers and related peripherals
• Installing, configuring & Trouble shooting operating systems. Microsoft Office, Adobe Packages and related software
Fully completed with Practicals In Network Administrator
Fully Completed with in MCSA Part 1 Windows 8 Configuration
Completed BTEC IN HND (Computer Network Technology)
Successfully Completed DIPLOMA IN ICT (Information Communication Technology)
Successfully Completed In Certificate In PC Hardware Engineering