Ritika Singh

 Oversee the Senior Vice President’s schedule, effectively prioritizing and coordinating
meetings, appointments, and deadlines.
 Prepare and manage the deal tracker report.
 Coordinate and facilitate communication between senior leadership, team members, and
external stakeholders to maintain alignment and project progress.
 Distribute internal and external communications on behalf of senior leadership whenever
required.
 Manage comprehensive travel arrangements for the team, including hotel bookings, visa
processing, per diem allocations, and transportation logistics.
 Efficiently raise, track, and submit purchase requisitions for approval, collaborating with the
procurement team for timely processing.
 Process and reconcile employee expense claims with precision.
 Serve as the primary contact with the Accounts team to ensure timely and accurate invoice
processing and financial reporting
 Maintain comprehensive records of office and travel logistics.
 Assist in high-priority projects, providing administrative and logistical support to ensure
project goals are met.
 Manage and safeguard confidential documents, ensuring privacy and compliance with company policies.

 File documents, log incoming and outgoing letters and correspondences.
 Distribution of letters and MOM to stakeholders.
 Assist in monitoring employee relations issues including resolution and follow-up.
 Manage calendar of CEO & Project Manager, scheduling and prioritizing meetings.
 Prepare and maintain reports - Manhours, Project Expense report and Project Team performance report.
 Organizing and maintaining general files and records.
 Supporting Project Manager and Project Team with all administrative needs, including new starter’s setup.
 Process and reconcile employee expenses claims.
 Maintain Employee records.
 Handling joining formalities and exit interviews.
 Liaise with PRO for work visa and emirates ID of new hires.
 Co-ordinating, preparing, and submitting weekly approved timesheets for Wages and Manhours.
 Raise Purchase Requisitions for approval and submit approved PR’s to Procurement for processing.
 Order resources like office supplies, IT Assets and software.
 Manage, coordinate, and arrange Project Team’s travel and travel-related activities, including hotel booking, transportation, and meal coordination.
 Preparing flyers and memos for all company announcement/events/parties.

 Be the “face” of the company and always maintain a friendly, welcoming and professional demeanour.
 Build and maintain successful relationships with co-workers, parents and pupils’.
 Handle telephonic and email enquiries.
 Follow up on parent enquiries in order to promote the nursery and maximize registrations.
 To conduct informative tours for prospective parents, emphasizing all the positive attributes of the Nursery in absence of the Principal.
 Accept student enrolments, ensuring paperwork is correct and complete.
 Generate invoices and receipts.
 Maintain student files ensuring they are up to date and documentation is complete. Maintain a comprehensive filing system - both paper and computer based.
 Maintain a record of staff absence, including issuing, collecting and filing leave application and absence record forms.
 Take messages and arrange appointments for Principal with parents as needed.

Role and Responsibilities:
•To provide subject matter expertise to clients and applying technology and innovation to make HR processes smarter.
•Responsible for revenue retention and growth through contract renewals and implementation of new modules/features.
•Manage and monitor implementation and ongoing operations for existing and new customers.
•Establish working relationship with client's lines of business and other key stakeholders to define requirements.
•Hold governance reviews internally as well as with client stakeholders during and after go-live to report progress made and highlight or mitigate any risks.
•Lead change management initiatives in consultation with client stakeholders to improve new system/process adoption and closely monitor usage patterns
•Act as key liaison with the client team and internal development team to manage ongoing enhancements and change requests related to system development lifecycle - requirements, configuration, testing, documentation, end-user training, and application support.
•Resource planning & mapping, communicate project status, issues & risks to management.

 Monitoring After Sales Satisfaction Index.
 Quick complaint resolution to enhance customer retention.
 Analyse the complaints and share feedback with various departments to improve overall customer satisfaction.
 Generating leads.
 Selling accessories and extended warranty programme.
 Build-up and maintain a healthy relationship with customer to make them customer for life.
 Guiding, monitoring and managing a team of Client Relation Executives and Front desk executives.
 Identifying improvement areas & implementing measures to maximise customer satisfaction levels and customer retention.
 Monitor PMS (Periodic Maintenance Schedule) follow-up by CR team for business generation and ensure that the PMS targets are achieved every month.
 Preparing reports & other statements with a view to apprise Porsche India and the management of process operations and assist in critical decision-making process

 Maintain high guest satisfaction ratings that meet company standards.
 Pro -active and effective coordination between sales and service team for complete Guest complaint resolution.
 Analyse the complaints and share feedback with various departments to improve overall guest satisfaction.
 Generating leads.
 Selling accessories.
 Guiding, monitoring and managing a team of Client Relation Executives and Front desk executives.
 Identifying improvement areas & implementing measures to maximise guest satisfaction levels.
 Preparing reports & other statements with a view to apprise management of process operations and assist in critical decision-making process.