Deputy Store Manager
NIKE
Total years of experience :18 years, 3 Months
• Maximizing sales, Setting and achieving targets for day to day duties, KPI’s and in-store events, Ensure customer focus is prioritized at all times.
• Customer Sales Lead responsibilities, running the shop floor successfully for 2 hour continuous intervals per day driving the sales and expectations of the brand.
• Daily coaching messages setting individual targets for each associate per day.
• Consistently focus on Managing a profitable business through managing all costs, working towards delivering Budget Plans.
• Implement and review Stocks Loss Prevention Controls. Implement processes specific to store products/size/location
• Cash Management, daily sales summary reports and reconciliation.
• Manage a team including: in Store Training, Motivation, Coaching, Development, and Disciplinary & Performance Appraisals.
• Managing Manpower planning according to needs of Business, whilst considering patterns/events.
• Implement Store Lay-out, Visual Merchandising, Stock & Fixture positioning according to Brand Guidelines. Manage stocks replenishment and availability, products launches & promotions.
• Ensure Store is fully compliant administratively & procedurally according to Company guidelines & deadlines.
• Ensure communication is effective throughout Store & back to Brand.
• Weekly/Daily analysis of commercial reports & implementation of Action Plans where necessary
Key Contributions:
• Reaches the Monthly Quota of the Store.
• Updating daily, weekly & monthly sales of sales staff Support the manager in the day to day operations.
• Delegate the required work to the relevant staff
•Landmark Group - Beautybay Shop in Charge - Cosmetics
2009 - 2011
I was relocated to a bigger store within the same group as shop in charge. My main roles and responsibilities is to ensure every customer receives the high-end service that is expected of the high end international Brands. I lead a team of 10 associates though coaching and developing their skills and setting them up for success as specialists of our trade.
My main duties are as follows: -
• Making BA’s daily roaster, ensuring availability of staffs at the counter till the store close.
• Product knowledge & its usage instruction.
• Collecting Customer Database in regular interval to update about the new arrivals in the counter & events.
• PI(Perpetual Inventory) count on daily basis for high value SKU’s
• Achievement of MTD & YTD budgets & encouraging the individual performance of the BA’s.
• Clearance of Damage & Slow-moving items.
• Promoting new products.
• Responsible for making the orders of Cosmetics, Fragrances & Skincare brands.
• Handles various cosmetics supplies, unpacks or ships inventory and ensures fresh samples are always available on the counter or readily available for distribution.
• Helping the beauty advisor in selling cosmetics.
• Assist the customers to make the right selection of products.
• Conducts beauty, skin care & fragrances demonstrations and provides product samples to induce sales.
• Sells high-end beauty, fragrances & skincare products to the customers.
• Responsible in handling customer complaints.
• Responsible for store, cosmetics, fragrances & skincare target to achieve in monthly basis
• Communicating with the suppliers for any short / excess receive in the deliveries.
Key Contributions:
• Reaches the Monthly Quota of the Store.
• Updating daily, weekly & monthly sales of sales staff Support the manager in the day to day operations.
• Delegate the required work to the relevant staff
Landmark Group - Lifestyle Cosmetics in Charge
2007 - 2009
My main roles and responsibilities is to ensure every customer receives the high-end service that is expected of the high end international brands
• Providing product knowledge to the customers, informing them with various promotions and educating them with the products features & benefits.
• Specialized in handling department such as Cosmetics
• Merchandising, shop keeping and store standards
• In charge of Purchase Order.
• Monitor Brands deliveries and replenishment
• Making sure that price is correct all items and updated in the system
• Monitors Brands Inventory
• Check and ensure the correctness of sales reports & Brand ranking
• Updating daily, weekly & monthly sales per Brand
• Supervises the Promoters (scheduling)
• Assisting Marketing team with Permits and updating POS campaign materials
• Communication and coordinating with the Brands Department In-charges/ Representative
• Provides great customer service
• Informs customers about various promotions
• Merchandising and keeping store up to Standards
• Updating, Receiving, Sending Deliveries and Reconciling deliveries in Monthly basis
• In charge of Purchase Order.
• Monitors Store Inventory
• Check and ensure the correctness of reports and prices in the system
• Reaches the Monthly Quota of the Store.
• Marcelo H. del Pilar Memo. School (Elementary) 1993-1999
• Institute of Creative Computer Technology Bachelor of Science in Business Administration (Legal Management)
• Gen. Licerio Geronimo Memo. Nat'l High School (Secondary) 1999-2003