Vice President, Sales & Customer Success
Centum T&S
Total years of experience :25 years, 8 Months
Lead the Digital Sales & Growth in North America & LATAM markets with responsibilities (not limited to):
• Restructure the Sales department e.g., industry positioning and go-to-market strategies, recruitment & enablement, cold
calls for SQL, processes and tools, single repository of sales collaterals & presentations
• Actively contribute to scale up the organization by designing, implementing, and executing sales processes, and their
implications with other departments e.g., marketing, customer success, operations, finance, HR, legal
• Work closely with the marketing team to design & execute campaigns for MQL
• Build the sales funnel, monitor opportunities progress, and achieve/exceed sales quota
• Respond to RFx in collaboration with Solutions Metrix cross competencies teams i.e., presales, practice leads, infrastructure,
support
• Talent’s recruitment and enablement
• Build and strengthen the vendors & partners channels and design, implement, and execute go-to market strategies,
marketing events and sales pipeline to maximize growth
• Work with prospective clients (C-Suite) to understand their needs, present technological digital platforms, and consulting
solutions
Lead the Digital Sales & Growth with opening the Enterprise segment market in Canada with responsibilities (not limited to):
• Work closely with the marketing team to design & execute campaigns for targeted Enterprise accounts
• Build the sales funnel and achieve sales quota
• Respond to RFx in collaboration with Soljit cross competencies teams
• Talents recruitment and enablement
• Build the vendors and partners channels and collaborate with them to maximize growth opportunities
Build a sales and technical enablement strategy
• Build go-to market strategies with the vendors and partners teams
• Work with prospective clients (C-Suite) to understand their needs, present technological digital platforms and consulting
solutions
• Build the sales funnel and achieve sales quota
• Respond to RFx in collaboration with cross-business unit teams
• Talents recruitment and enablement
• Collaborate with the cross-sales organizations to maximize growth opportunities
• Build strategic plans for practices
• Build a sales and technical enablement strategy to skill team members
• Build GTM strategies with vendors teams and execute them
• Build, grow and sustain vendors and partners ecosystems
• Lead work efforts, execute and grow consulting billings in assigned projects and accounts
• Identify and pre-assess acquisition targets for M&A
• Define and manage the creative, operational, strategy and technical aspects of the complete Digital Marketing domain for Etisalat UAE, including design, development, integration and maintenance of CVM Campaign Management, Loyalty & Retention, Digital Advertisements platform, Gamification Platform, Partner management and overall marketing solutions
• Develop and evolve an ecosystem for Digital Marketing domain that drive measurable revenue pipeline activities across Etisalat business units
• Oversee, manage and develop strategy for the design and development of the digital loyalty solutions for business and consumer units
• Responsible for overall management of different initiatives and projects in the Digital marketing domain
• Performs budget planning, monitoring and control
• Works closely with the end user and key stakeholders teams to support and deliver their roadmap from IT side
• Contribute and take decisions related to overall system architecture and integration
• Work closely with the end user and key stakeholders teams to support and deliver their roadmap
• Prepare RFPs/RFQs for all digital initiatives inside the organization and contribute in the evaluation process
• Manages, monitors and evaluates the section’s on-going performance and quality of its output and services
• Provide technical leadership to development teams and provide technical input for enhancement
• Single Point of Contact for external teams and vendors for matters pertaining to Digital Marketing design & architecture
• Work with business units in building a 12 months portfolio of initiatives and improvements
• Strategically influence partners to optimize delivery programs and obtain the best return of investment
• Follow up on programs to ensure their success
• Build and maintain expertise in business units
• Work in collaboration with partners business units to build win-win solutions
Rizwan was in charge of supporting clients to build their CRM practice with developing CRM business, hiring personal. Support prospective clients to develop customer experience strategies and plans to sell / build customer engagements, and improve clients marketing efforts by aligning technology investments with business processes designed to acquire/retain/win-back customers across Europe, Middle East & Africa.
Manage/Lead CRM/Marketing engagements across the Middle East and Africa
Business development
Pre-sales and delivery management activities
Subject matter expertise in CRM, customer experience, marketing, loyalty management
People/ Team management (up to 90 talents)
Advanced company growth goals by performing analyses, designing solutions, and generating proposals for major clients in Europe and Egypt. Siebel modules spanned Loyalty, Events, Hospitality, Marketing, Business Intelligence, eCommunication, Analytics, Financial Services, Consumer Goods & Marketing; also Oracle Business Intelligence
• Build the sales funnel
• Generate proposals for major clients in Europe and Africa for hospitality, telecommunications, financial services and consumer goods industries.
• Design solutions
Rizwan held responsibilities in sales/pre-sales and delivery. He successfully directed project teams to complete phases of client engagements including requirements gathering, technical and functional specifications, implementations, and migrations for utilities, telecommunications, insurance and financial services industries.
Involved on engagements within different industries (railways, public sector, automotive)
Business requirements gathering
Complex frameworks implementation
Test scripts draft and execution
Master of Science in Computer Engineering - Artificial Intelligence - Image processing (including OCR)