Total Years of Experience: 7 Years, 3 Months
October 2019
To Present
Technical Service Coordinator
at Khalifa port Under sawaeed Employment LlC
Location :
United Arab Emirates - Abu Dhabi
July 2017
To August 2018
Inventory & Technical Support Executive
at Oriental Super Market
Location :
India - Pattukkottai
Handling incoming incidents via the phone / e-mail promptly and effectively.
Gathering of required information using available resources.
Provide first level contact and convey resolutions to customer issues.
Identify problem areas and refer to supervisor to immediate provide solutions to customers.
Maximo: Creating SR and Work orders of all the complaints and ensuring the Inventory knowledge for materials, Cost & Labor Hour Updated in each work order before Completion.
Timely and proactive delivery of resolution to customer queries. Perform call backs for additional information, resolution communication essential for success.
Gathering of required information using available resources.
Provide first level contact and convey resolutions to customer issues.
Identify problem areas and refer to supervisor to immediate provide solutions to customers.
Maximo: Creating SR and Work orders of all the complaints and ensuring the Inventory knowledge for materials, Cost & Labor Hour Updated in each work order before Completion.
Timely and proactive delivery of resolution to customer queries. Perform call backs for additional information, resolution communication essential for success.
May 2017
To August 2018
Inventory Management Control Cum Hardware Support
at Tradetech Sdn Bhd
Location :
Brunei Darussalam - Bandar Seri Begawan
Maintain updated and accurate records of inventory, including transfers and cycle counts.
Developing and implementing inventory control systems and practices.
Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases.
Coordinating the logistics of purchase orders, stock transfers, deliveries, tagging, and processing.
Forecasting supply and demand requirements to ensure stock availability.
Tracking inbound and outbound orders to prevent overstocking and out-of-stock.
Analyzing and reviewing supply chain data to identify and resolve issues.
Generating purchase and pricing reports, supply chain analysis, and inventory management systems.
Training store staff in stocking procedures and product dating methods.
Planning store warehouse space usage and Placing inventory restock orders.
Communicating with store management about any inventory issues.
Developing and implementing inventory control systems and practices.
Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases.
Coordinating the logistics of purchase orders, stock transfers, deliveries, tagging, and processing.
Forecasting supply and demand requirements to ensure stock availability.
Tracking inbound and outbound orders to prevent overstocking and out-of-stock.
Analyzing and reviewing supply chain data to identify and resolve issues.
Generating purchase and pricing reports, supply chain analysis, and inventory management systems.
Training store staff in stocking procedures and product dating methods.
Planning store warehouse space usage and Placing inventory restock orders.
Communicating with store management about any inventory issues.
May 2014
To February 2015
Call Centre Agent
at Nami thai Trading Ltd.
Location :
Thailand - Bangkok
To maintain high service levels to meet customer expectations keeping in mind the prevailing competitive environment.
Assist monitoring and KPIs for technical support tickets - escalate delayed cases as well as weekly reporting on open tickets.
Managing stocks of equipment, consumables and other supplies.
Properly escalate unresolved queries to the next level of support.
Ensuring that all call details are captured and entered in the Logging software
Assist monitoring and KPIs for technical support tickets - escalate delayed cases as well as weekly reporting on open tickets.
Managing stocks of equipment, consumables and other supplies.
Properly escalate unresolved queries to the next level of support.
Ensuring that all call details are captured and entered in the Logging software
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