Wintel Engineer
Sidra Medical and Research Center
Total years of experience :18 years, 11 Months
o Administer and maintain enterprise Active Directory and Domain Structure
o Administer and maintain network support service like DNS and DHCP
o Deploy, Administer and maintain virtualization solutions (Hyper-v and VMware)
o Deploy, Administer and support Microsoft Solutions like Exchange 2010, MOSS 2010, SQL 2008R2, SCOM 2007, SCCM 2007, SCSM 2010 and Windows clustering.
o Administer and maintain Backup Solution (Backup Exec)
o Analyzing system logs and identifying potential issues with computer systems.
o Performing routine audits of systems and software.
o Makes recommendations for new services to purchase and works with various vendors for procurement.
o Installing and configuring new software including operating system updates, patches, and configuration changes.
o Monitors, plans, and coordinates the distribution of server software and service packs.
o Adding, removing, or updating user account information, resetting passwords, etc.
o Responsibility for infrastructure performance, security and documenting the configuration of the system.
o Participate in the implementation, installation, and testing of applications software.
MEA Center of Expertise was first launched on May 2010 with 60+ technology enthusiasts and experts to help Microsoft customers around Middle East & Africa region by bridging Microsoft tools & technologies to their businesses.
Job Responsibilities
o Successfully driving the win rate within assigned Microsoft UC opportunities through the technical sales engagements (Whiteboard, Presentations, Trials, POCs, etc.)
o Developing partner engagements that drive UC deployment opportunity pipeline, including messaging, IM/presence, conferencing, unified messaging and voice.
o Developing a bill of materials and architecture that feeds into a solution proposal.
o Managing the Request for Proposal (RFP) process for opportunities focused on Unified Communications
o Convincing competitive customers that Microsoft has a technically superior solution.
o Drive current Unified Communications clients to adopt additional online products
o Work with customers to align Microsoft technology to their most critical business needs
o Support sales account team in architect-driven pre-sales initiatives
o Align with and support Microsoft business groups and product teams
o Provide pre-sales technical quality assurance to ensure the correct solutions are architected to address customer problems and ensure proper handoff to Microsoft Services or a Microsoft Partner
o Ensuring that self-readiness, the readiness of other TSPs and team members are maintained for Microsoft's Unified Communications solutions.
o Deploy, Configure and manage VMware solutions.
o Maintain the highest level of availability, reliability and performance for VMware and associated Products.
o Collaborate in administering and maintaining enterprise Active Directory and Domain Structure
o Administer and maintain network support service like DNS and DHCP
o Administer and support Microsoft Solutions like Exchange 2007, MOSS 2007, SQL 2005 and Windows clustering.
o Analyzing system logs and identifying potential issues with computer systems.
o Performing routine audits of systems and software.
o Makes recommendations for new services to purchase and works with various vendors for procurement.
o Installing and configuring new software including operating system updates, patches, and configuration changes.
o Monitors, plans, and coordinates the distribution of server software and service packs.
o Adding, removing, or updating user account information, resetting passwords, etc.
o Responsibility for infrastructure performance, security and documenting the configuration of the system.
o Participate in the implementation, installation, and testing of applications software.
o Document all issues and its solution for future reference.
o 3rd level software and problem diagnosis together with our client support function.
o Share new ideas and methodologies to improve company products.
o Leading company team to provide the best service in Egypt for Microsoft Egypt customers and for our company contracts.
o Design and technical writing for new Projects and attend the presales meeting.
o Design a high reliable solution using the latest technology and a secure solution.
o Implement Complex solutions at customers' site.
o Perform on-site and remote technical support.
o Responsible of my company's infrastructure services.
o Keep Customer satisfaction.
o Provided support, diagnosed system problems, and managed system.
o Setup computer systems and related equipment.
o Performed full system tape backups and emergency tape recoveries
o Work with IT staff to analyse and resolve problems associated with technical issues.
B.S., Commerce, Cairo University 2003