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Roba Youssif, HR Operations Team Lead

Roba Youssif

HR Operations Team Lead·Keys Group Services

Egypt

Bachelor's degree, Marketing and E-Commerce

Work experience

Total years of experience: 15 years, 6 months

HR Operations Team Lead

January 2024 - Present

Keys Group Services

Cairo, Egypt

January 2024 - Present

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Personnel Team Leader

December 2018 - December 2023

Madkour Group

Cairo, Egypt

December 2018 - December 2023

Company industry:
General Engineering Consultancy
Job role:
Human Resources and Recruitment

HR Executive

February 2018 - November 2018

Solar Installer Co.

Cairo, Egypt

February 2018 - November 2018

Policy and procedures
Social insurance
Medical insurance
Payroll
Investigation
Interviews
Company industry:
Installation & Technical Services
Job role:
Human Resources and Recruitment

Flight Attendant

April 2014 - February 2018

Saudi Arabian Airlines

Jeddah, Saudi Arabia

April 2014 - February 2018

Safety and security
Customer service
Company industry:
Airlines
Job role:
Hospitality and Tourism

Sales Representative

December 2010 - March 2014

Vodafone Retail Egypt

Cairo, Egypt

December 2010 - March 2014

• Achieving monthly sales target.
• Assigned to handle the A Class customer in 2011.
• Promoted to the roaming team which is responsible for Maadi whole area in 2012.
• Developed strategies to improve after sales service, following up on customer feedback, responding to queries and complaints, and offering solution.
• Handled Cash and inventory accuracy on daily bases.
• Maintained supportive and encouraging attitude with team members.
• Fitted different shifts when needed showing a high flexibility for a fast-moving business need.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Saddat Academy for Management Science

January 2014

January 2014

Bachelor's degree, Marketing and E-Commerce

Egypt

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Saddat Academy For Management Science. ( Marketing & E-Commerce)

El-Mohamdeya Language School

June 2007

June 2007

High school or equivalent, Thnawya A'maa

Egypt

GPA (percentage): 78%

GPA (percentage): 78%

El-Mohamdeya Language School. ( Graduated 2007)

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Network Systems
Expert
Network Systems
Expert
Retail
Expert
Retail
Expert
Professional Relations
Expert
Professional Relations
Expert
Commerce
Expert
Commerce
Expert
Public Relation
Intermediate
Public Relation
Intermediate
Tel-SALES
Expert
Tel-SALES
Expert
SALES REPRESENTATIVE
Expert
SALES REPRESENTATIVE
Expert
MS office
Intermediate
MS office
Intermediate
Communication
Expert
Communication
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Network Systems
Expert
Network Systems
Expert
Retail
Expert
Retail
Expert
Professional Relations
Expert
Professional Relations
Expert
Commerce
Expert
Commerce
Expert

Languages

Arabic

Expert

English

Expert

Memberships

PR. Member in Sife Organization at Saddat Academy

Member

October 2009

Training and Certifications

Certifications
didn't take one
Ecoo Call Center
Feb 2009 - Jul 2009

Hobbies and interests

Reading

I like to read Novel and Drama