Customer Care Executive
Sharaf DG
Total years of experience :16 years, 3 Months
Escalation of irate customer.
•Handle clients’ queries and help them to meet their requirements.
•Communicated effectively with customers & provide them with product information.
•Dealt with clients directly in a systematic & consistent manner to manage expectations of service.
•Find out requirements of customers, be responsive & regularly seek feedback from them.
•Ensure accuracy of data provided to the customers at all times.
•Serves as a liaison between the customer and various departments.
•Identifying and sorting out warranty products.
•Collecting, sending, follow ups of the product for repair to the repair center.
•Cash management.
•Supplier coordination.
•Store and retrieve data on computer.
•Receive and process incoming & outgoing mails.
•Maintain client relation & ensure customer satisfaction.
•Processed back office operations using MS Office.
•Maintain high level of customer retention.
•Improve competitiveness.
•Process online order on daily basis.
Building a long-term relationship with the customer.
Setting goals for performance and deadlines in ways that comply with company's plans and vision.
Monitoring employee productivity and providing constructive feedback and coaching.
Organizing workflow and ensuring that employees understand their duties or delegated tasks.
Taking care that all the queries of customers or clients are taken due care of.
Responsible for shipping merchandise and supplies in and out of inventory to internal locations and departments.
Provide assistance to the customer walk in.
Doing inventory every end of the sale.
Record and check sales product.
Maintain and set displays, equipment’s and windows in the assigned area.
Implements strategies that maximize opportunities to achieve sales budget and profitability goals.
Monitoring and handling internal, external sales calls with proper follow ups.
Greeting customer.
Keeping the restaurant front area clean and well stocked
supervise work of personnel engaged in food preparation and serving duties within a restaurant..
Solving customer complaints
ensure customers have a stellar dining experience.
keep everything running smoothly for maximum efficiency.
Education Level: Bachelor of science in computer science
