Robin Thomas بوتوبارامبيل

Customer service supervisor

Subway

البلد: عمان - صلالة
التعليم: ماجستير, Information systems
الخبرات: 6 years, 9 أشهر

الخبرة العملية

مجموع سنوات الخبرة :6 years, 9 أشهر

Customer service supervisor في Subway

الإمارات العربية المتحدة - الشارقة
يوليو 2012 إلى ديسمبر 2013

Responsible for answering Customer queries and handling issues and complaints.And also • Responsible for the day to day business analysis

Sr. Insurance Executive في CAPITA

الهند
ديسمبر 2009 إلى نوفمبر 2011

CAPITA
Duration Function Dates
2 yrs Sr. Insurance Executive 1 Dec 2009 to 16 Nov 2011

RESPONSIBILITIES
• Responsible for creating the formulas to find out the total productivity and individual productivity of the process by using MS Excel
• Responsible for analyzing the total quality and individual quality of the process
• To ensure that all the policy numbers or work which are left out will be there in the spread sheet every day

PASSPORT DETAILS
Passport No: J 4888477
Date of Issue: 14/06/2011
Date of Expiry: 13/06/2021
Place of Issue: Kozhikode

Transaction processing officer في MPHASIS

الإمارات العربية المتحدة
سبتمبر 2006 إلى نوفمبر 2009

MPHASIS
Duration Function Dates
3yrs Transaction processing officer 22 Sept 2006 to 30 Nov 2009

RESPONSIBILITIES
• Responsible for processing new applications
• Responsible for checking for discrepancies and uploading the policy
• Follow up on cases where there are discrepancies in the information provided
• Reporting back on completion of processing
• Responsible for quality check using MS Excel to ensure error-free process
• Responsible for the payment of the doctors for the medical report of the client