Rochelle Villena, Receptionist cum Customer Service

Rochelle Villena

Receptionist cum Customer Service

Al ahli driving center

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Hotel and Restaurant Management
Experience
8 years, 7 Months

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Work Experience

Total years of experience :8 years, 7 Months

Receptionist cum Customer Service at Al ahli driving center
  • United Arab Emirates - Dubai
  • My current job since November 2015

1.Responsible in maintaining good and clean working environment.
2. Assures that quality services are being provided by frequently asking customers feedback in regards with our overall services.
3. Attend customer complaints and generate a solution to the problem.
4. Provides correct and accurate information to the customers.
5. Responsible with the documents checking, registration, payments and booking arrangement's for the student.
6. Register the customer to open file for applying driving licence using ERP and RTA system.
7. Making the reports on progress within the department outline any developed strategies to improve.

Education

Bachelor's degree, Hotel and Restaurant Management
  • at Lyceum of Alabang
  • April 2013

Specialties & Skills

Office Management
Performance Excellence
Knowledgeable in ERP system
Microsoft Office Applications
Customer Service Oriented
Office management, customer service, clerical proficiency, flexible, microsoft word, Exel and Powerpoint

Languages

English
Expert
English
Expert