Customer Service Representative / BARU Agent
Sykes
Total years of experience :7 years, 8 Months
• Provided accurate and appropriate information in response to customer inquiries in a timely and professional manner.
• Process requests such as sending and approval of forms, processing withdrawal, account changes etc.
• Promoted as a BARU (Brokerage and Retail Utility) agent and handled insurance agents and business to business line.
• Provide excellent customer service at all time.
• Process cancellation, refund, item tracking, changes on any new or existing orders from customers.
• Warehousing for Walmart US.
• Provide excellent customer service at all time.
• Provided accurate and appropriate information in response to customer inquiries in a timely and professional manner.
• Provided floor support and doing supervisor calls as an SME (Subject Matter Expert).
• Supervised a team of 25 agents and performed admin tasks as a POC (Point of Contact) like reports, payroll/leave approval, call monitoring, agent coaching and scheduling for the team.