Regional Operations Specialist
Al-Futtaim IKEA, UAE, Egypt, Qatar, Oman
Total years of experience :21 years, 10 Months
I-Way Audits
- Conduct I-Way audits on 3rd party partners to ensure compliance with agreed business standards
- Agree a road map with the 3rd party partners to ensure long term compliance
- Ensure education of all store teams on the I-Way process
Recycle-Reduce-Reuse
- Support the Stores on energy management, recycling, development of the Circular initiative and all sustainability initiatives
- Work together with the stores to optimize recycling and reduce waste to the landfill
- Support the business in developing tools to monitor, track and measure all sustainability initiatives
SOPs and Audits:
- Review Operations Functions concerning Standard Operating procedures and Internal Service protocols
- Conduct periodic audits for store Security, Health and Safety and Waste Management and support property audits
- Recommend action plans based on the outcome of the audit exercise. Share lesson learned to all stores
KPIs
- Develop KPI’s for Operations, Store and Service Office functions
- Automate KPI’s for ease of reading and to be able to locate historical data efficiently
- Standardise and produce the regional KPI’s for all stores
- Compare stores and benchmark each other to improve KPI’s
- Consolidate data and reduce duplication whilst improving accuracy of reporting
- Monthly compilation of Health and Safety, and Security dashboards
Store Productivity measurements:
- Agree on action plans with the stores to improve focus areas
- Follow up on action plans and highlight underperforming areas whilst understanding why these areas have under performed
Customer Experience
- Work with the Service Office and store team to help improve customer experience in all stores by automating, standardizing and ensuring compliance of processes relating to SISAN, H&S, Security and Waste Management
P&L
- Keep control over the P&L costs and to constantly look at each line on the P&L specific to the Operations department and to find better and more economical ways of working while enhancing the customer experience
- Costs between Maintenance and Utilities is AED 50 million
- Service Providers costs AED 50 million
• Enterprise Risk Management Framework Audit: Carry out internal audit across technology section to verify whether it has implemented a risk management and control systems, which is designed to ensure Etisalat achieve its objectives and that significant risks are identified and mitigation plans have been defined.
• Technology Audit: Carry out technical audit on the following sections: Customer Service Engineering, Fixed Access Network & Mega Projects, Network Development, Operations & Maintenance, Mobile Networks, Field Operations & Projects, Enterprise Solutions & Data Centers and Digital Service & Customer Experience to ensure compliance to Etisalat standards, policies, procedure & practices, ISO 9001, ISO 14001, OHSAS 18001, ITIL foundation’s best practices, COBIT and other relevant standards.
• Technical Audit & Investigation: Carry out an investigation on network outages and prepare RCA Report and provide recommendations to the Director & SVP of Technology Quality Control & Excellence.
• Out-Side Plant Audit: - Carry out Outside Plant (OSP) physical site audits to verify conformance to approved site diaries prepared by Etisalat Partners/ contractors.
• EXPO2020 Quality, Health & Safety and Environmental Audit: - Carry out physical audits focusing on Civil, Mechanical & Electrical and Telecom works on the following areas in Expo Site: POP Sites, GSM sites, In-Building Solutions, WIFI, Temporary and Fixed fiber Cable to ensure compliance to Assurance Minimum Standard of EXPO 2020, Scope of Contractual Works, Etisalat Standards and other applicable standards.
QA/QC MANAGER FOR MECHANICAL, ELECTRICAL & PLUMBING WORKS AND INFRASTRUCTURE PROJECTS:
• Prepare following documents based on the Contract Agreement & specification, approved shop drawings, local and international standards:
o Project Quality Plan
o Quality Plan
o Method Statements
o Inspection Test Plan
o Checklists / forms
• Carry out site inspection activities with the QA/QC Engineer assigned in every site on the following areas based on contract agreement & specification, approved shop drawings, local and international standards:
o Small wiring cables
o LV and HV Cables
o Small power, sockets, Isolators and Lighting
o DB and SMDB
o Fire Alarm and Detection
o ELV System (CCTV, Public Access and Access Control)
o Substation Works (Transformer, SMDB, DB, Lighting, small power, sockets and fire alarm system)
o Lightning Protection and Earthing System
o Street Lighting Works (LV Cable Laying, Termination from Feeder Pillar to Cut-out)
o EHV Cable Laying Works
• Monitor all quality related activities on all projects
• Follow up NCRs issued by client with the Project Managers for close out.
• Verify all Shop Drawings as per client requirements and specifications prior forwarding to client for review and approval
• Perform Site Audits with the QA/QC Engineer assigned to ensure compliance to local & international standards, project specifications and project contract agreement.
• Ensure that Document Controller maintains log of all documents related to the project and documents including records are kept on file from commence till completion of the project.
• Monitor the implementation of approved site QC Plan, Inspection and Test Plans, Method Statements and other quality documents approved by the client.
• Carry out Electrical Testing on the following:
o Earth Resistance Testing (Lightning Protections and Earthing System)
o Phase Sequence/Rotation Testing
o Cable Fault Locating
o Underground Cable Locating
o Very Low Frequency Testing (VLF) up to 24kV rms (sine wave voltage) - from low to high voltage cable rating
o Hipot Testing up to 100kVdc
o Insulation Resistance “Megger” Test (ELV, LV, HV and EHV cables)
o Continuity Testing
o Volts and Frequency Test
o Loop Impedance Test
o DAR and PI Testing
o Dielectric Discharge Testing
MANAGEMENT REPRESENTATIVE (ISO 9001, ISO 14001 AND OHSAS 18001)
• In charge of documenting, implementing and maintaining the integrated management system of the company.
• Carry our Management Systems Audits all across the company to ensure compliance to ISO 9001, ISO 14001 and OHSAS 18001 standards.
• Liaison with external parties on matters relating to Integrated Management System of the company.
• Report to Top Management periodically on the integrated management system performance and propose any need for improvements.
• Assist in the preparation of tenders by providing integrated management system related documents.
• Carry out training and awareness to company personnel as far as documented policies and procedures are concern.
• Identify, update and maintain all legal and other requirement to which the company is subscribe into.
• Control and maintain company audit and risk assessment schedule.
• Carry out six sigma projects in selected process within the organization to ensure customer requirements are met whether internal or external customers.
HSE MANAGER:
• Maintains compliance with Health & Safety and Environmental Laws and Regulations to which the company subscribes into, and its policies.
• Managing all elements of HSE functions, including HSE periodic reporting, HSE management system deployment on all site projects, compliance audits, best practices exchange, event reporting and corrective action closures, internal & external reporting and assurance of compliance to legal and other requirements.
• Develop and implement site health and safety policies/procedures
• Manage and Monitor of all Safety Officers in all sites to ensure HSE rules and regulations of the company and of the clients are adhered to by all (employees, subcontractor and manpower supply).
• Provide training and awareness to employees on matters relating to Health & Safety and Environmental Management System
• Manage and maintains required HSE records and reports, including Safety Officer Daily Report and monthly HSE Reports
• Develops and facilitates project HSE risk assessments (Hazard Identification and Risk Assessment, Environmental Aspects and Significant Impact).
• Coordinates and executes HSE Audit, Internal, Sub-contractor and 3rd party audits.
• Conducts investigations and analyses of, and report findings to management on:
o Non Conformance Reports and RCA
o Customer Satisfaction Survey Data
o Incidents, Near Hits and Damages
o Customer Complaints
o Key Performance Indicators / Balance Scorecards
• Develops and monitors HSE performance, progress, corrective and preventive action plans.
• Participate in the preparation of Tender Documents and prepare the following document for preliminary submission:
o Hazard Identification and Risk Assessment
o Environmental Aspect and Significant Impact
o Job Safety Analysis
o HSE Mitigation Plans
ASIAPHIL GROUP OF COMPANIES Switchgear Manufacturer & Service Providers #1150 Pres. Quirino Ave. Extension, PACO Manila May 05, 2008 to July 15, 2009
BUSINESS QUALITY DEVELOPMENT MANAGER
DUTIES AND RESPONSIBILITIES: • Reports directly to the Managing Director for the status of Quality Management System (QMS) of the company.
• Conducts Management Review together with the MD and the Key Personnel of the company.
• Ensures that processes needed for the QMS are established according to its Elements, is implemented properly and reviewed regularly by their respective Operations Manager.
• Schedules and Supervises periodic Internal Quality Audit (IQA)
• Ensures that the company passes the External ISO Audit and oversees compliance of various units on recommendations given by External ISO Auditor.
• Recommends opportunities for improvement of operations and AGC.
• Ensures the promotion of awareness of customer requirements throughout the organization.
• In coordination with top management and operations managers, leads the review of the quality policy, mission/vision and objectives.
• Processes all valid Corrective - Preventive Action Report (CPAR) and see through its resolution.
• Reviews and analyzes Quality Reports from Operations to determine if targets are met.
• Evaluates policies and processes proposed by Operations Manager / Section Heads.
• Directly supervises the Document Controller for the documentary requirement/s of the QMS.
• Develops all policies and procedures relating to Departmental functions.
• Ensures adherence of his established rules, procedures, and policies of the department company as a whole are strictly observed by all members of the department.
• Identifies, approves, and implements improvements in work processes that would result to increased efficiencies and work output.
• Promotes a positive work environment that encourages creative thinking, open and honest communication and accountability for results.
• Ensures that all coordination and communication requirements are met consistently, appropriately and correctly.
• Evaluates workforce performance regularly to ensure a consistent attainment of objectives.
• Manages the work of all members of his department and addresses in a timely and appropriate manner.
• Continuously seeks ways to improve his productivity, as well as his team through upgrading of skills, coaching, counseling, etc.
• Leads the team in the planning process and formulates the department's budget.
• Actively participates in the mancom and inter-department meetings.
• Drives the team's performance to ensure achievement of targets and objectives.
• Comes up with programs that will address / promote awareness and compliance to the QMS of the company.
• Gives orientation to new employee, in coordination with personnel, regarding existing QMS. Liaises with external parties on matters relating to the quality management system.
SYKES ASIA INC. Business Process Outsourcing (BPO) 26/F Robinson's Summit Building Ayala Avenue, Makati City 1226 October 15, 2007 to April 28, 2008
QM AUDIT AND DOCUMENTATION SPECIALIST
DUTIES AND RESPONSIBILITIES: • Implement launch (pre-implementation), baseline, and process audits following established procedures and audit plan.
• Plans, schedules and disseminates all relevant audit programs and initiatives through orientation sessions and communication campaigns.
• Conduct audits of any and all business units (operations and support groups) as per established internal quality audit standards and as assigned and needed.
• Interfaces with counterparts in the regional and corporate business units and satellite offices as well as with external certification bodies or client-representatives regarding quality audit issues.
• Facilitates the review and evaluation for suitability and effectiveness of documented key processes.
• Identify best practices arising from the conduct of audit in operations and support groups and share these best practices throughout the organization.
• Design and develop Documentation Standards that would support organizational and operational process understanding, awareness and knowledge.
• Perform documentation reviews and process-administer documentation requests in terms of format, alignment to the process maps and documentation numbering and control.
• Deploy Audit Documentation standards orientations and communication campaigns in direct consultation with the QM Systems group and involved Business Units.
• Assist in providing documentation support towards program standardization and audit sessions.
• Control and manage documentation protocols in terms of repository, record keeping, security and distribution.
FUJI NAME PHILIPPINES, INC. Dasmariñas, Cavite March 2006 to October 4, 2007
INTERNAL QUALITY LEAD AUDITOR
DUTIES AND RESPONSIBILITIES: • Prepare Audit Program, Itinerary for all the members of the Audit Team.
• Conduct On-Site assessment in each process to ensure that the management system conforms to all the requirements of ISO/TS 16949.
• Conduct an immediate meeting when Major Non conformances are raised in an area being audited.
• Prepare Summary Audit Findings on all areas audited.
• Prepare NCR on areas with non conformities.
• Report to the General Manager on the result of findings.
FUJI NAME PHILIPPINES, INC. - TS 16949 Printing of Automotive Parts Dasmariñas, Cavite March 2005 to October 4, 2007
PRODUCTION MANAGER
DUTIES AND RESPONSIBILITIES: • Reporting directly to the General Manager on daily activities of Production.
• Directs and manage the entire production Area.
• Plans and directs production activities and establish priorities in keeping with effective operations.
• Monitoring all production activities, and to ensure required actions are occurring in a timely manner.
• Conduct daily production meetings to address immediate concerns in production (both processes and operations), decision-making and other work related problems.
• Oversees the analysis and review of production budgets, schedules, and other production requirements.
• Acquisition of resources as may be needed by production.
• Monitoring and measuring the performance of direct reports.
• Delegating of potential team leaders for new projects and selection of people which are capable of getting the job done.
• Attend personal training courses as required by the company.
• Perform other task as may be assigned by the General Manager.
FUJI NAME PHILIPPINES, INC. Dasmariñas, Cavite March 2003 to October 4, 2007
PRODUCTION PLANNING AND CONTROL HEAD
DUTIES AND RESPONSIBILITIES: • Receive and confirm purchase orders from customers via Fax and E-mail
• Review Stocks on Hand, Raw Materials and Production Schedules based on required delivery to customers.
• Prepare Purchase Requisition based on production requirements.
• Prepare Production Schedules
• Expedite part shortages, production output and shipments
• Ensure on-time delivery to customers, plan production and inventory to optimum level and control excess/obsolescence
• Handle forecasting, strategic and risk planning.
• Serve also as the Customer Representative of the company when it comes to Purchase Order issues and quality issues. Yearly visit to the customers to discuss cost, quality and delivery issues or as often as needed if deemed necessary to ensure customer satisfaction.
FUJI NAME PHILIPPINES, INC. Dasmariñas, Cavite March 2002 to October 4, 2007
MAINTENANCE HEAD
DUTIES AND RESPONSIBILITIES: • Prepare Annual Maintenance Program on all equipments, machine, devices, including facilities of the Company.
• Conduct monthly Preventive and Predictive Maintenance based on Annual Program.
• Manage a Team of highly competent Maintenance Personnel to conduct monthly Preventive Maintenance of all equipments and machineries of the company.
• Purchase spare parts for critical machines and worn out parts as part of the predictive preventive maintenance program.
FUJI NAME PHILIPPINES, INC. Dasmariñas, Cavite March 2002 to October 4, 2007
POLLUTION CONTROL OFFICER (PCO) / ENVIRONMENTAL ENGINEER
DUTIES AND RESPONSIBILITIES: • Attend to the requirement of the company prior to the construction or installation of the Pollution Control Facilities including and securing of necessary permits and renewal.
• Monitor the Pollution Source and Control Facility with the end in view of ensuring their compliance with Air, Noise, and Water Quality Standards under the IRR of PD 984.
• Supervise the proper operation and maintenance of the Pollution Control Facilities of the Company.
• Submit Quarterly Reports to DENR.
• Act as the Liaison Officer of the DENR if the company complies with the requirements set by the DENR.
• Attend meetings for the PCO's, which may from time to time be called by DENR.
• Handle other matters of environmental concerns as required by the Company.
• Report to the management regarding environmental issues and concerns.
• Prepare IEE and EPRMP Checklists for any Project Expansions, Production Capacity, New Projects and other changes in reference with the ECC.
FUJI NAME PHILIPPINES, INC. Dasmariñas, Cavite March 2002-to October 4, 2007
HEALTH AND SAFETY ENGINEER
DUTIES AND RESPONSIBILITIES: • To assist, advise or guide the Company in complying with the provisions of the OSHS including the development of safety and health programs and submission of DOLE reporting requirements.
• To make at least a quarterly appraisal of safety programs and safety performance of the company and submit the same to BWC on a quarterly basis.
• To be present during scheduled safety inspection by the authorized government agents and during health and safety committee meetings.
• Provide trainings to all members of Safety and health committee pertaining to health and safety awareness in the company.
Measurement System Analysis (MSA), Production Parts Approval Process (PPAP), Advanced Product Quality Planning (APQP) . Fuji Name Philippines, Inc., First Cavite Industrial Estate, Dasmariñas, Cavite - Philippines February 28, 2004, March 5, 6 & 13, 2004