Customer Care Officer
Crepaway
Total years of experience :6 years, 3 Months
Crepaway Head Office/ Jounieh
Customer Care Officer since May 2013
- Transfer any complaint collect from any branch or customer to the CRM
management system
- Follow up with the branch cases
- Prepare weekly and monthly reports
- Call back any comer who face any critical comment and follow up with the related case
- Prepare and sent packages to the customer
- Read and understand any comment and analyzing them to maintain the corrective action
- Read and handle data entries collected from the comment card on the software
Crepaway Jounieh / Main Branch
Phone Hostess August 2011 - May 2013
- open and close shifts according to the phone hostess check list
- ensure quality standard
- promote menu items pushing sales
- follow the company cash handling procedure
- Respect grooming, hygiene, safety and sanitation standards.
- Attend and participate in all briefings, trainings and meeting.
- Maintain a good and professional communication with colleagues, team leaders and head of branch.
- Collect feedback from guests, handle their complaints and report them to the delivery team leader.
Pit Stop Shop (Matar Market now)
Okaibeh
Cashier August 2008 - August 2011
- Cashier
- Make order with supplier
- Receive goods
- Display
- Inventory assistant
2009-2014: BA Hospitality Management - AUL Kaslik
Since 2014: Working on My MBA Business Administration - AUL Kaslik
2008-2009: Certificate in English language - ALLC Byblos