Collections Officer
Derby Group
Total years of experience :9 years, 11 Months
• Manage multiple accounts for delinquency and debt collection efforts
• Locate and contact debtors about outstanding obligations
• Send out past due notices for delinquent accounts or for missed settlement payment
• Investigate and resolve complaints regarding incorrect debt collection attempts
• Report address changes and maintain files regarding debtors for correct and current contact information
• Compile reports on delinquent accounts and report missed payments to credit bureau.
Collection & Recovery
Job Description:
•Manage multiple accounts for delinquency and debt collection efforts
•Locate and contact debtors about outstanding obligations
•Send out past due notices for delinquent accounts or for missed settlement payment
•Investigate and resolve complaints regarding incorrect debt collection attempts
•Report address changes and maintain files regarding debtors for correct and current contact information
•Compile reports on delinquent accounts and report missed payments to credit bureau
•Prioritize multiple tasks to ensure the successful completion of each debt collection attempt
•Perform cash management and bank reconciliation activities in accordance with company policy and procedures.
•Maintain business contact database of potential clients and business partners.
•Schedule meeting with customers as and when needed.
•Assist in creating and emailing monthly newsletter to clients.
for maintaining service standard in accordance with establishment.
•Maintain high standard customer service.
•Upselling, Cross Selling and doubling targets to Achieve Revenue annual Target
• Clean, dust and mop office floors by using a variety of equipment and supplies.
•Ensure that cleaning liquids are mixed in correct and safe quantities.
for maintaining service standard in accordance with establishment.
•Achieve sales and profit target and enhance the margins.
•Maintain high standard customer service.
• Wipe down desks and chairs and make sure that stubborn smears are removed using appropriate cleaning materials.
•Empty trash cans and ashtrays and make sure that all trash is properly disposed of.
• Clean and wash down windows and ensure that they are dried properly.
• Ensure that the office kitchen and equipment is properly cleaned and maintained.
in
courses: Malawi School Certificate of Education (MSCE)
