Operations Supervisor
FedEx Express
Total years of experience :19 years, 8 Months
Purpose of Job:
To manage all services and operations within the Air Base and maintain ongoing relations with U.S. and Coalition Forces while developing DHL business further in the area.
Reporting to Station Manager, main responsibilities are:
-Manage the day-day operation of the centre to ensure that pick-up, delivery, front counter, service centers & shipment processing are carried out effectively & that agreed service 7 cost performance targets are achieved.
-To provide complete logistical support to U.S. and Coalition Forces and ensure the smooth operation of all inbound and outbound services.
-To sell DHL products and services to maintain and expand sales revenue and yield.
-Maintain excellent relations with all levels of U.S. and Coalition Forces. Initiate through regular call cycles with all DOD units.
-Oversee the Air Charter Operation; operating equipment & ensuring timely input & communication of related data to ensure aircraft are loaded/unloaded safely, to industry standards.
-Ensure all I.T. related systems and peripherals are implemented with the minimum disruption to the business and oversee the correct maintenance and support of customer automation.
-Ensure that all DHL facilities & assets are maintained in good working condition externally & internally.
-Ensure that DHL’s service standards, objectives & code of conduct are met or exceeded at all times.
Ensure that security standards are maintained at all times.
-Recommend policies, methods, processes, techniques for the business; create/conceptualise new methods, techniques, and/or processes.
-Responsible for operations KPIs in transit time, costs, service quality and data quality. You need to manage the operation raw data, conduct root cause analysis to identify the performance gaps, prepare reports and work on the improvement action plan. Monitor performance and report on any performance deviations.
Purpose of Job; To control the daily work flow and to meet the customer expectations while operating within budget parameters. Supervise and co-ordinate activities of employees engaged in air export operations. Manage fleet for Operations and monitor fuel consumption.
Reporting to the Head of Operations (Central Africa and Indian Ocean) my main responsibilities were:
-Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services.
-Ensure all material is picked up and delivered in accordance with DHL .
-Supervise staff; responsible for coaching, training, and developing subordinate staff. Assign work, set targets, review work, and manage performance in accordance with organizational policies, procedures and performance management processes.
-Ensure quality system is implemented and maintained within area of responsibility. Conduct GSOP audits and courier coach rides as per audit calendar to ensure operational, security and health and safety policies and procedures are being adhered to.
-Responsible for implementation of special projects within area of responsibility.
-Build collaborative working relationships across groups; work closely with the sales team to promote DHL's sales growth by advising on customer activities; ensure client's logistical needs are met and satisfaction is successfully achieved with the goal of maximizing profitability for the company.
-Recommend policies, methods, processes, techniques for the business; create/conceptualise new methods, techniques, and/or processes.
-Responsible for operations KPIs in transit time, costs, service quality and data quality. You need to manage the operation raw data, conduct root cause analysis to identify the performance gaps, prepare reports and work on the improvement action plan. Monitor performance and report on any performance deviations.
Reporting to the Operations Manager, purpose of job was:
To control the daily work flow, ensure safe and efficient loading and unloading of aircraft, movement of goods into, within and outside the warehouse as required. Support the planning of the internal warehouse, recovery, dispatch and inventory control operations.
Assist with warehouse (KPI) reporting, continuous improvement activities, demand planning and overall support activities for the warehouse team.
Ensure safe, efficient movement of goods into, within and outside the warehouse as required.
