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Ronan MacColla, Sales DevelopmentRepresentative

Ronan MacColla

Sales DevelopmentRepresentative·Yo Telecom,

United Arab Emirates

Diploma, Performance and Acting

Work experience

Total years of experience: 6 years, 5 months

Sales DevelopmentRepresentative

February 2026 - Present

Yo Telecom,

Dubai, United Arab Emirates

February 2026 - Present

• Conducted a minimum of 150 outbound calls per day, generating and
qualifying B2B leads through cold outreach and prospecting.
• Booked 5 meetings with business decision-makers within my first two
weeks with the company.
• Secured a £42, 000 (approximately AED 208, 000) deal within my first
month, demonstrating strong prospecting and relationship-building
skills.
Company industry:
Telecommunications
Job role:
Sales

Sales Development Representative

January 2026 - Present

Yo Telecom

Dubai, United Arab Emirates

January 2026 - Present

Booking clients in for meetings with sales officers to demonstrate specialised Wi-Fi and Telecom services
Company industry:
Telecommunications

Sales & ContentStrategist

July 2025 - January 2026

Pathos Communications,

Dubai, United Arab Emirates

July 2025 - January 2026

• Produced content for 10+ international clients.
• Supported digital campaigns and PR activities across multiple industries.
• Assisted in campaign planning and client communications.
Company industry:
Public Relations (PR)

Content Strategist and Sales

June 2025 - January 2026

Pathos Communications,

Dubai, United Arab Emirates

June 2025 - January 2026

Sold Public Relations Packages and Created written content for international clients
digital campaigns.
Supported client communications and campaign distribution planning.
Company industry:
Public Relations (PR)

RealEstate Agent& Content

January 2025 - July 2025

Top House Real Estate,

Dubai, United Arab Emirates

January 2025 - July 2025

• Recognized as Top Employee for outstanding sales performance.
• Facilitated residential sales and rental transactions across Dubai.
• Built relationships with clients resulting in repeat business and referrals.
Company industry:
Real Estate

Customer Service

June 2024 - April 2025

AEGON,

Dubai, United Arab Emirates

June 2024 - April 2025

Improved the lifestyles of my clients through educating them on how they could
improve their finances long-term. I had 8 weeks of training with this company
which improved my finance knowledge as well as my customer service skills.
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

CustomerService

June 2024 - April 2025

AEGON,

United Kingdom

June 2024 - April 2025

• Delivered customer service and financial product support clients over 100
clients per day.
• Consistently achieved quality and customer satisfaction targets.
• Built strong client relationships through clear communication and
problem resolution.
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Customer Service

January 2022 - June 2024

Cashmere House,

Glasgow, United Kingdom

January 2022 - June 2024

Educated international clientele on the value of Scottish cashmere and tweed
fashion. I was coaching new employees within my first 6 weeks of working there.
I enjoyed selling Scottish fashion and helping new people accomplish their sales
goals. This involved in-person sales, cash management, cold calling, stock
management and leadership skills.
Company industry:
Textile & Apparel Production
Job role:
Sales

Sales & Customer Service

January 2022 - June 2024

Cashmere House,

United Kingdom

January 2022 - June 2024

• Delivered exceptional customer service to a diverse international clientele,
consistently maintaining high customer satisfaction standards.
• Trained and mentored 8 new team members, with new hires becoming
fully operational within 6 weeks of joining.
• 200 customer interactions each day during peak season while providing
product recommendations and resolving customer queries efficiently.
Company industry:
Textile & Apparel Production
Job role:
Sales

Content Creator

January 2020 - June 2022

Artsplay Highland,

United Kingdom

January 2020 - June 2022

Developed images, logos, video content and digital software for a foundation
focusing on helping music education for children. This involved in-person
graphic design, Adobe, Creative Collaboration and website design.
Company industry:
Training & Education Center
Job role:
Design, Creative, and Arts

ContentCreation

January 2020 - June 2022

Artsplay Highland,

United Kingdom •Hybrid

January 2020 - June 2022

• Created social media content and written campaigns for international
clients.
• Experience with content strategy, campaign planning, and audience
engagement.
• Currently pursuing Google Ads, Google Analytics and HubSpot
certifications.
Company industry:
Training & Education Center
Job role:
1521

Education

Edinburgh College

September 2023

September 2023

Diploma, Performance and Acting

United Kingdom

GPA (percentage): 90%

GPA (percentage): 90%

This has helped me with content creation, sales, public speaking, public relations and confidence in sales, customer service, hospitality and even construction. Performance has helped me become an organised, confident and empathetic person because it taught me how to present, listen and perform under pressure.

Skills

Content Creation
Expert
Content Creation
Expert
Real Estate
Expert
Real Estate
Expert
Retail
Expert
Retail
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Management
Intermediate
Management
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Call Center
Expert
Call Center
Expert
Sales
Expert
Sales
Expert
Copywriting
Expert
Copywriting
Expert
Customer Service
Expert
Customer Service
Expert
CONTENT MANAGEMENT
Intermediate
CONTENT MANAGEMENT
Intermediate
CONTENT STRATEGY
Intermediate
CONTENT STRATEGY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MERGERS AND ACQUISITIONS
Intermediate
MERGERS AND ACQUISITIONS
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
IDENTIFYING LEADS
Intermediate
IDENTIFYING LEADS
Intermediate
OUTBOUND MARKETING
Intermediate
OUTBOUND MARKETING
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate

Languages

English

Native Speaker

French

Beginner

Training and Certifications

Certifications
Google Analytics Certification
Certification
HubSpot CRM Certification
Theatre, Film and Performance Studies in
Performing Arts
Acting and Performance
Jun 2023
Show credentials

Hobbies and interests

Ice Hockey
Google Ads
learning languages
cooking
Ice hockey,
on the
Boat Cleaner
Kitchen Porter
Filmmaking

Best Film at the Film G awards in Scotland