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Ronjeric Veloria, Receptionist

Ronjeric Veloria

Receptionist·moevenpick hotels & resorts albiaa

Kuwait

Bachelor's degree, Management Technology

Work experience

Total years of experience: 4 years, 10 months

Receptionist

August 2011 - April 2014

moevenpick hotels & resorts albiaa

Kuwait

August 2011 - April 2014

-To do check-in, check-out of our guest
-Working with payment
-Working as an admin assistant for front office paper works
-To do daily reports
-Dealing with customer's issue especially rooms issue
-To be able to fully satisfy our guest with our hotel service

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Process Executive

February 2009 - February 2011

Infosys BPO Ltd- Cisco account

Philippines

February 2009 - February 2011

Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

De La Salle University- Lipa

April 2008

April 2008

Bachelor's degree, Management Technology

Philippines

GPA (percentage): 85%

GPA (percentage): 85%

I worked as a clerical assistant for 3 years and 1 year as a maintenance assistant.Our course is like a combination of computer science and management.We have some background in programming as well as in management skills.

Skills

Science
Expert
Science
Expert
Issue
Expert
Issue
Expert
Front Office
Expert
Front Office
Expert
Programming
Expert
Programming
Expert
Typing
Expert
Typing
Expert
MS office
Intermediate
MS office
Intermediate
Typing skills
Expert
Typing skills
Expert
Answering phone call and emails
Intermediate
Answering phone call and emails
Intermediate
Science
Expert
Science
Expert
Issue
Expert
Issue
Expert
Front Office
Expert
Front Office
Expert
Programming
Expert
Programming
Expert
Typing
Expert
Typing
Expert

Languages

English
Intermediate
Filipino
Expert