Director
Data Select, Vodafone Franchise
مجموع سنوات الخبرة :21 years, 9 أشهر
Career Progression: Initiated stint as Office Manager and progressed to impactful leadership roles, first as Head - HR and
Projects and then as Director
Human Resource:
• Accountable for KPIs of 800 + employees locally and 500 employees worldwide which are handled by 15+ HR and legal consultants
reported directly to me. Develop and communicate the strategic vision, scope, priorities, processes, systems and tools of the
performance management unit.
• Managing the complete recruitment life cycle, sourced the best talent from diverse sources which includes sourcing, short listing
candidates, conducting interviews, salary negotiations, joining formalities & background verification, preparing job descriptions
with the assistance of managers, and supervisors & maintaining a separate file for the same.
• Work in liaison with key stakeholders e.g., budget, strategy, and Human Resources Business Partners to establish and support the
link between strategic business objectives and people’s day-to-day actions and tasks by implementing a process for tracking
progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational
performance.
• In liaison with the Learning & Leadership Development and Talent Management and Mobility Officers, contribute to the design,
implementation and management of effective leadership and employee development and talent management initiatives to address
performance gaps related to capacity/knowledge gaps among staff and overall talent sourcing, management, and mobility
programs. Maintaining systematic records HR database in an effective and efficient manner also handling recruitment reports on
weekly / monthly or quarterly basis.
• Led business area during the HR transformation period, successfully implemented a centralized recruiting model and shared
services for HR administration. Coordinate with the Human Resources Business Partners for the implementation by the Human
Resources Management department and managers of consequences related to performance evaluation results, e.g. performance
pay, Performance Improvement Plans, responses to requests for revision of the evaluation, reward and recognition activities,
learning and development activities, etc.
• Lead initiatives for introducing/maintaining best practices, including benchmarking relevant policies and practices with similar
organizations or market leaders, as may be approved from time to time.
• Performing tasks related to recruitment of employees, implementing staffing strategies, managing disciplinary issues, tracking HR
interventions, counseling, and motivating employees at all levels.
• Identifying and consolidated human resources training needs and conducting one-on-one or group training sessions as appropriate
with key involvement in implementing, administering, and interpreting corporate policies, programs and procedures.
• Responsible of staff engagement activities including accountability of company monthly newsletter, Innovative activities with staff,
company’s events, and store surprises. In addition, make sure all the staff will buy-in company’s objective and live the values.
• Provide consultation on employee performance management and discipline and negotiating and resolving. Created a succession
planning model for c-level executives and key management positions while identifying vacancy risk for current position holders.
Significant Highlights
• Worked hand-in-hand with the senior management and stakeholders to define project scope, full-scale project plans, associated
communications documents, goals and deliverables in tandem with the business goals.
• Managed project plans and estimates, scoping and requirements through implementation, including ensuring delivery of quality
outcomes within timelines and budgets; meeting manpower requirement.
• Streamlined and standardized business processes and imparted trainings to new recruits on the same.
• Successfully scheduled project timelines and milestones using appropriate tools while identifying and aligning project
dependencies, communication gaps and critical paths.
• Appreciated for resolving project problem areas through proper determination of the frequency and content of status reports.
• Guided and mentored project team members, contractors and influenced them to take positive action and accountability for their
assigned work.
Significant Highlights
• Managed a multitude of business responsibilities covering finance, HR, operations and all market deals and recorded growth in
company revenue by 10% and brought down expenses by 5%.
• Tactically involved in devising company goals, policy and procedures as well as deploying quarterly and annual plans, programs and
policies for company Managers; backed all cross-company sales objectives such as budgets preparation.
• Strengthened the business by establishing strategic relations with key system integrators and design solutions which created a
favorable plot to win turnkey project business.
• Supervised sales and marketing manpower involving hiring and training of personnel on strategic selling, enhancing individual
performance and quality of work; established connect between Company-Product-Market.
• Creating operational design for the assigned territories/regions to upscale operational efficiency.
Service Delivery
Significant Highlights
• Developed efficient procedures and process in addition to quality assurance, engineering and optimization across all business units.
• Ensured the best use of the limited resources through process re-engineering initiatives and utilizing RACI and C&E techniques.
• Worked hand-in-hand with the business unit clients to provide process designs utilizing Al Khaliji’s process design principles, tools
and techniques.
• Provided first hand support to Process Owners in developing end-to-end process measures to further enable them deliver highest
level of service at the optimum cost to key stakeholders.
• Monitored overall processes to reduce the turnover time & improve the quality, collect business requirements, run local market
surveys, gather business improvement opportunities, arrange blue sky workshops & engineer the processes.
• Established policies and trained Central Ops Staff for handling the clearing, remittances, credit cards, ATM and reconciliation
transactions; imparted trainings to new staff on business processes and QA parameters.
